CARSTAR Capital City

4.7 (722reviews)
93%
1107 HAWTHORNE AVE NE,  Salem,  OR  97301
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Shop AssistantSparkles

In operation 29 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Capital City can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Capital City claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (722)

My Experience

Likely to Recommend

Repair Quality

Very quick and good work

Customer Service

Friendly staff

Returned Clean

My Experience

The communication with the representative was outstanding! Very clear communication going well above and beyond. Really appreciate the new battery as well. Great work; highly recommended!

Likely to Recommend

Repair Quality

Best part is my agent from CarStar. Her communication and detail was fantastic.

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Very happy with the service and in less time than expected. Thanks

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The car looks just like before the accident so I’m very happy with it ! The only problem is that they missed a few scratches on the door handle but they were really kind and said they’d get it fixed and apologized !

Customer Service

The car looks just like before the accident so I’m very happy with it ! The only problem is that they missed a few scratches on the door handle but they were really kind and said they’d get it fixed and apologized !

Returned Clean

My Experience

Great people, great job done!! You all have a blessed day!!!

My Experience

We appreciated the periodic updates on the repair progress. We also appreciated the friendly service. Lastly, the car was clean and looked excellent and appears to run smoothly. Thank you!

Likely to Recommend

Very happy with CarStar in every way

Repair Quality

We appreciated the friendliness, frequent updates, and quality of the repair work!

Customer Service

Very helpful and friendly

Returned Clean

My Experience

The only thing I wasn’t satisfied with was the overall length of time my car was in the shop. I brought it in to the shop on afternoon of 02/01/24 and it wasn’t ready for pickup until about noon on 02/23/24.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Every person I interacted with was courteous, knowledgeable and friendly. I loved getting the weekly updates and thrilled that I'm getting my car back nearly two weeks earlier than projected. I will always recommend my friends go to CARSTAR Capital City after my experience. Thank you.

Likely to Recommend

I have already recommended Margie Pries to you, and will continue to let all my friends know that if they need a body shop, Carstar is the place to go!

Repair Quality

You did a wonderful job with my car's problems; it's driving beautifully. You also did an amazing job of making me feel welcome in your establishment. I will recommend you to anyone needing body shop work.

Customer Service

Stellar. See previous comment.

Returned Clean

My Experience

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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My Experience

My Experience

It was great to have all the updates on my car repairs.

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Excellent service. Kept me informed.

Customer Service

Returned Clean

My Experience

Service was great and was informed at every step about the repair.

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great communication

Customer Service

Friendly and easy to communicate and understand what was happening throughout the process

Returned Clean

My Experience

Easy to work with and very good at their jobs. Thank you

Likely to Recommend

Repair Quality

Everything looks very good more than satisfied

Customer Service

Returned Clean