CARSTAR Capital City

4.7 (719reviews)
93%
1107 HAWTHORNE AVE NE,  Salem,  OR  97301
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Shop AssistantSparkles

In operation 29 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Capital City can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Capital City claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (719)

My Experience

Excellent service and great people!

Likely to Recommend

Maybe I can bring my SVX in someday.

Repair Quality

Easy to work with on getting my Subaru fixed up. Thank you CARSTAR Capital City!

Customer Service

Fantastic!

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Likely to Recommend

I would definitely recommend this shop to my family and friends.

Repair Quality

Happy to have worked with these guys. My car was brought in on a reasonable time frame, and the estimated wait time was actually not as long as it was suspected to be. Was very happy to get my little car back. There was one little thing I saw that I was thinking I would have to leave the car there to have fixed but was no issue he just took it back again fixed the issue and I got to leave with my car that day. Thank you Shawn

Customer Service

Customer service is awesome!

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My Experience

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Easy to recommend!

Repair Quality

Customer Service

Matt and Ariana were GREAT!

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My Experience

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My Experience

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My Experience

I was really worried about my car being restored to its original condition. I was very impressed to see my car was perfect. I had 2 doors replaced and painted. The car looks good as new. I'm so happy. Thank you!

Likely to Recommend

Repair Quality

Over joyed! I wasnt sure if my car would be able to be restored to new, it was. My car looks absolutely perfect! Thank you!

Customer Service

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My Experience

Great service. Kept me updated during the entire process.

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My Experience

Everyone had good customer service Greeted right away ... so many places people are grumpy and seem put off there are customers to help ... 10 stars even buffed out marks not related to the repairs

My Experience

From beginning to end the experience was spot on. You can’t tell the truck was ever dented.

Likely to Recommend

Defiantly recommend to friends and family.

Repair Quality

The entire experience was painless from start to finish. You can’t tell there was ever a dent.

Customer Service

Customer service couldn’t have been better. They learned my name and were efficient and kind.

Returned Clean

My Experience

YOU GUYS ABSOLUTELY KILLED IT! Every single thing from the friendly help at the counter and the administrative staff, to the quality of the repairs! Everything was great! We were kept in the loop with every step of the process, even when things didn't go to plan, there was absolute transparency. These are great qualities in a repair company. I would highly recommend your company to anyone in need. Thank you for a job very well done

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Repair Quality

Completely satisfied with the service

Customer Service

Very friendly and helpful

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Customer Service

My truck was repaired and cleaned and the work looks great.

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My Experience

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My Experience

CarStar was wonderful helping me through the process. I will recommend them to others. I’m super grateful for their prompt friendly patient interactions. Also I am grateful for the updates on the progress Thank you

Likely to Recommend

I definitely give Carstar 2 thumbs up -5 stars and an 11 on a scale of 1-10

Repair Quality

Your care for my car was excellent- you went beyond my expectations and communication was really helpful. I’m happy to recommend you anytime that I hear of a need Thank you sooo much!!

Customer Service

Everyone I spoke to and interacted with were kind and patient and went the extra mile to address all my concerns

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I thank you all for all your hard work …

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