CARSTAR Capital City

4.7 (719reviews)
93%
1107 HAWTHORNE AVE NE,  Salem,  OR  97301
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Shop AssistantSparkles

In operation 29 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Capital City can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Capital City claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (719)

My Experience

We’re kept updated, and my car was done ahead of schedule

Likely to Recommend

Repair Quality

Customer Service

I appreciate Matt’s assistance, as well as Curt”s

Returned Clean

My Experience

Friendly, professional, great work, we are impressed!! And thankful!

Likely to Recommend

we already have

Repair Quality

I was impressed! Excellent! Repair great and detailed inside and out! We were thrilled with the outcome!

Customer Service

kept us informed, friendly!

Returned Clean

My Experience

Thank you for the great job you guys have done, im really happy with the results 😊

My Experience

Job done

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

quickly got my car in and done and did a great job , nice people amazing service

Customer Service

Returned Clean

My Experience

Body work was fantastic. I really appreciate having the car ready earlier than anticipated so that I could pick it up on my day off. Also, my car was cleaned so good inside and out it looked brand new again! I am very pleased.

Likely to Recommend

Repair Quality

Body work was fantastic. Detailed inside and out when it was washed and my car looked brand new again. Capitol City went above and beyond. Highly satisfied.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very good and caring customer service folks!

Customer Service

Great job!

Returned Clean

My Experience

Thank you for everything, you guys made everything run smooth from the experience at the counter to the high communication to the cleaning of our vehicle. we highly recommend you guys, you guys are awesome

My Experience

Amazing service, very impressed with everyone’s professionalism. I especially enjoyed being kept informed throughout the process.

Likely to Recommend

Repair Quality

Excellent quality work

Customer Service

Returned Clean

My Experience

everyone was very helpful and on top of it! car was done faster then expected

My Experience

My Experience

I appreciated the communication during the repair process. I was informed regularly as to the progress and estimated finish date. The car looks great. They cleaned and detailed inside and out. Nice!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

You guys were excellent to work with and the repair looks great. You have a great team there, from the front desk and everyone else we dealt with. Thanks for your awesome service!!

Likely to Recommend

Will definitely recommend you guys

Repair Quality

One of the best businesses we’ve ever worked with!!

Customer Service

Great staff!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Very impressed with the team. I was expecting to have more time without my car, but my car was done the same week I dropped it off. The finished work was outstanding. I almost didn’t recognize my car. I never knew a mechanic shop could be so impressive. This was my first experience going to a mechanic shop, and everyone made my experience go smoothly. Good job, everyone.

My Experience

Everyone I spoke to was very helpful. I like that I got text updates about the progress of my car. They even fixed something else for me for free and saved my bumper stickers. Hopefully I don't need major repairs again, but if I did I would def be going back to them again.

My Experience

You did a great job on my car….. it looks brand new….. spotless and very attractive…..

Likely to Recommend

I would recommend Carstar anytime

Repair Quality

Car was very clean….. looking like new

Customer Service

Excellent customer service

Returned Clean