CARSTAR Capital City

4.7 (728reviews)
93%
1107 HAWTHORNE AVE NE,  Salem,  OR  97301
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Shop AssistantSparkles

In operation 29 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Capital City can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Capital City claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (728)

Likely to Recommend

I would definitely recommend you to everyone.

Repair Quality

You did amazing job!!!

Customer Service

Great communication 5 stars

Likely to Recommend

Service was top notch. Hopefully won't have a need, but would not choose to go any where else.

Repair Quality

Extremely pleased with the professionalism and quick service.

Customer Service

Comunication and care from all employees, reception to shop manger was fantastic!

Returned Clean

My Experience

Thankyou Carstar ! You did a great job on my Toyota saquoa. I'm so impressed. Thanks again ! Angela Torrez

My Experience

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Repair Quality

Customer Service

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Repair Quality

My experience with Carstar was excellent. Everyone there were so nice and professional! My car was repaired and it is as good as new, and they even detailed it which was a nice surprise! I highly recommend Carstar!

Customer Service

The customer service was top notch!

Translated from Spanish by Carwise
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Likely to Recommend

Repair Quality

Buena atención

Customer Service

Buena atención

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Looks brand new after getting work done

Customer Service

Kept me in the loop and would let me know if something came up

My Experience

I brought my car in for a for a fender bender, I had no car insurance unfortunately. CARSTARS employees helped me every step of the way and were so nice. When I received my vehicle back it was washed and ran better than before. Thank you guys so much.

Likely to Recommend

Repair Quality

They did a fantastic job!

Customer Service

Returned Clean

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Customer Service

My Experience

I had a great experience :) if I ever need anyone to fix my vehicle, you are my first pick for sure :)

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Repair Quality

Customer Service

Returned Clean

My Experience

I dropped of our mini van for a bumper replacement. When I picked it up, the bumper work looked great, however the rear hatch did not open like before, the power door locks were now inoperable and when I tried to start the vehicle the battery was completely dead and would not start. After getting a power boost on the battery, I was driving the vehicle off the lot and noticed all kinds of warning lights on the dash. “Chase “ the representative for your shop was very staunch and firm telling me these are not bumper related issues. I was firm in telling him these issues did not exist before I left it in his care. He was totally uninterested in resolving the issue other than telling me it was on my dime. The battery in the vehicle was purchased in July of 2024 and was in perfect operating condition when I dropped off the vehicle. I told Chase to check with the guys who worked on the vehicle and they could tell him everything was operable. He refused. He also accused me of things that never happened and says he has 4 witnesses, which only tells me he has 4 people who will lie for him. I told him to show me a video. Of course he says there is no video. Most argumentative, unprofessional place, I have ever dealt with. I am beyond frustrated.

Likely to Recommend

Repair Quality

Reurned my car with issues it didn't have when I turned it over to you!

Customer Service

Chase was completely unwilling to accept any responsibility for causing these issues. Instead he was trying to force me to take our vehicle back with new issues caused while in his care.

Likely to Recommend

Repair Quality

The shop manager went out of his way to provide us with a better quote through getting ggod used parts as oppssed to new parts. The estimate was fair and the time to repair the damage was very close to what was quoted

Customer Service

Returned Clean

My Experience

Thank you for being up front and quick about my repairs. And also guaranteeing your work. Thanks

Likely to Recommend

Repair Quality

Door Handel needs a touch up

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

My Experience