CARSTAR Capital City

4.7 (728reviews)
93%
1107 HAWTHORNE AVE NE,  Salem,  OR  97301
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Shop AssistantSparkles

In operation 29 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Capital City can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Capital City claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (728)

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Paint was not buffed and the wheel was not repaired that was part of the estimate

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Perfect job

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Perfect

My Experience

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My Experience

They were courteous, fast, and did a great job on my car. I would recommend them to my friends.

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My Experience

Everyone was very helpful and friendly and I appreciate the efficient and high quality repair!

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Returned Clean

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They did a great job

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Professional and helpful

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My Experience

The finished job is amazing,very well done and the paint is very nice and profesional,great job

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Repairs took less then a week and they left my van like new even the inside.

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As stated before. I’m surprised that shops like this still exists.

Repair Quality

Dropped the car off 1/9/2026. Gave the shop plenty of time to complete the repairs. I picked up the vehicle on 1/30/2026. Representative told me the vehicle has been complete and back to factory spec. Took the vehicle home. While driving the vehicle, I noticed the assist camera on the side mirror was not functioning. Upon further inspection, I noticed dirty hand prints all over the side door panels. Scratched door jams. After inspecting the wheel’s which were noted as “brand new”. They are not brand new, just the old ones polished and repainted. I called the shop on Friday 1/30/2026. A representative said he would get back to me by the end of the day. I have not heard from anyone with any explanation.

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Representatives were respectful and courteous.

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My Experience

Excellent job I’m totally satisfied

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My truck was done in excellent condition very I would go back and have all my vehicles done there

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My Experience

This was truly a great experience with CARSTAR. My expectations were handled very well by Eric who kept me informed during the whole process. My car looks beautiful, back to new car condition. If I have the need in the future, I will come back to CARSTAR. 👍