Chilton Auto Body San Mateo

4.9 (2,319reviews)
96%
401 1st Ave,  San Mateo,  CA  94401
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Shop AssistantSparkles

In operation 12 years.

At Chilton Auto Body San Mateo, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in San Mateo, CA provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,319)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles were returned looking brand new or better than before. The team receives high marks for professionalism, friendliness, and making stressful repair experiences smooth and stress-free. Communication is a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is frequently highlighted, with numerous customers noting their vehicles were completed ahead of schedule. A few customers noted occasional delays due to parts availability or insurance-related issues, and isolated concerns about incomplete repairs and billing transparency were mentioned directly in their feedback. Overall, the vast majority of customers express strong satisfaction and willingness to return and recommend the shop.
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"... communication! Very friendly. Very accommodating. Did exceptional work in my car. They went above and beyond what was needed. Great place. Next accident, Chilton ..." Read more
"... communicative, and easy to work with. They worked quickly and the quality of their work was excellent." Read more
"Repair was excellent. Customer service was among the best Ive experienced. Everything was great but my car was dusty. I was ..." Read more
"The work was impeccable and the staff was very kind"
"... the entire repair process smooth and stress-free. My car looks amazing and was ready on time. I truly appreciate the care and attention to detail. ..." Read more
"Excellent repair - estimated completion date spot on. Could not be more satisfied"
"Repair service was great! Car was Ready sooner than expected!!!!"
"The work was done quickly and I received my vehicle faster than expected which was nice."
"Chilton is the poster child for the creeping delay syndrome."
"... was actually supposed to be ready by August 14 and it was ready before that almost a week before" Read more
"Texts came daily! !!!!!"
"Very happy with the service I received. Communication was clear and timely. Options were discussed with transparency. I will use Chilton again without aby reservations. ..." Read more
"The communication at best is poor except when they need payment, or something signed."
"excellent customer service. Communication timely and personal calls as well as text updates and repair finished in reasonable time period. I ..." Read more
"Regular updates, clear explanations of each stage of the repair, and realistic timeline estimates"

My Experience

Friendly service. Timely repairs, completed as promised.

My Experience

Great job.

Likely to Recommend

Repair Quality

All went well. Car look perfect.

Customer Service

Returned Clean

Likely to Recommend

I had a good experience last time, this time so so. I am hopeful my car can be repaired fully, but the jury is still out.

Repair Quality

The repairs were made, but now needing to be redone, so I am giving it a lower result until the repair is fixed.

Customer Service

The people in the office and on the phone were helpful and kind, but my car seemed to get lost in the mix and took over three weeks!

Returned Clean

Likely to Recommend

Repair Quality

Not only did they do a wonderful job on my minivan but they have great customer service! I think what I loved the most were the daily text message updates. That was so helpful, kept me in the loop and just gave me peace of mind. Thank you so much to the crew at Chilton San Mateo!

Customer Service

Returned Clean

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My Experience

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Yes and i have plans to bring in other vehicles for repair work.

Repair Quality

Chilton auto body was extremely helpful with my body repair work and coordination with insurance company. Their customer service was excellent- keeping me up to date to the minute- highly recommend theim for all body repair work.

Customer Service

Friendly, responsive, accommodating, great to work with.

Returned Clean

My Experience

David was wonderful to work with and the communication throughout the repair process was top-notch. I received my car back in perfect condition and even sooner than I expected. It looks like it just came out of the showroom and everything seems to be working great so far. Thank you to David and Chilton autobody for an awesome experience all around!

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Returned Clean

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Returned Clean

My Experience

I felt that CHILTON auto body and San Mateo was very professional and refined with a distinct history of good bodywork. Their interactions were professional. They made me feel calm when I was uncomfortable with the process. Went above and beyond, returning my car in condition better than before it was hit ⭐️⭐️⭐️⭐️⭐️ top satisfaction with both customer, service relations, and product perfection with kindness !

Likely to Recommend

Yes- the coordinated everything perfectly! With insurances and me

Repair Quality

Thanks to San Mateo Chilton auto body and the team it was a great experience A very professional auto body shop ! Thx u kelly

Customer Service

Excellent service with a smile and professional

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Repair Quality

Quality work, good customer service

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Returned Clean

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Sure.

Repair Quality

Good Job. You got my Porsche into great shape for a reasonable price.

Customer Service

Good Job. You got my Porsche into great shape for a reasonable price.

Returned Clean

My Experience

The service was outstanding. We are very happy with the repairs to our car. It was an exceptional job! David was so helpful and had great customer service. We will definitely choose Chilton again if needed. Thank you!

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My Experience

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Repair Quality

Incredible customer service and my car looks like new

Customer Service

Highly recommended

Returned Clean

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1000%. I wish I'd heard about this location sooner, so I'll be sure to spread the word about how reliable you were for me in my time of need!

Repair Quality

I'd give you guys an 11 if I could! You turned the rear bumper of my car from a lopsided grin of metallic chaos into a piece of master auto vehicular craftsmanship! Two thumbs way up and 10's across the board!

Customer Service

Jimmy was a stellar sales and customer service representative; he puts the CHILL in Chilton San Mateo! I didn't catch the name of anyone else who worked on the car, but to those who did, my metaphorical hat is off to you!

Returned Clean

Likely to Recommend

I was very happy, especially with David and his communication and kindness

Repair Quality

Car looks perfect

Customer Service

Very nice staff! Car looks like new

My Experience

Polite, professional, kept me updated of progress and finished before promised date.

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Returned Clean