CARSTAR Collision Express
In operation 9 years.
We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Carstar, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in Wilmington.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I am thankful for the mechanic that took the time to explain what work was performed on my vehicle. He understood I needed to be walked through all the hard work that was put into the repair of my car. Thank you again, she runs beautifully and looks great! Laura
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 4.8/5.0 -
The company seemed to have done a thorough examination prior to actually beginning the work and also performing to our knowledge thus far a detailed repair on our car. The company also, kept us updated on the progress of the repairs on the car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
No problems experienced or observed at this time. We just recently got it back from repairs.
My Experience - 0.0/5.0 -
17 days to replace part of a bumper of an American made vehicle? I dropped my vehicle off on a Tuesday and the parts weren’t even ordered until Friday. I was given 4 separate dates that the job should have been completed and none of them were correct. This job should not have taken so long.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for all you have done to put me back in my car. Also, I enjoyed with you staff to complete this job.
Customer Service - 5.0/5.0 -
Great staff
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick and professional. Great customer service. Kind attention to public. I mentioned area was somewhat hot and right away a fan was provided. Not fancy reception area but comfortable and most importantly, very peaceful!! Not a common reality! Thanks again.
Customer Service - 5.0/5.0 -
See previous comment.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent and very professional service!!
Customer Service - 5.0/5.0 -
Good
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
Took too long
Returned Clean
My Experience - 5.0/5.0 -
I am pleased with the work that Carstar Collision Express on my 2013 Hyundai Elantra. Will definitely refer to anyone who needs major repairs
My Experience - 5.0/5.0 -
Insurance sent me to CARSTAR, so far I am happy with the repairs made to my vehicle, it doesn’t even look like it has been in an accident. However the communication is horrible. They send you text that they have started repairs, they are halfway there and even we are nearly but I wouldn’t put any faith that they are correct. My finished date was pushed back a few times usually on the day my car was supposed to be ready or the day before. There was a typo on a text from them stating an incorrect part for my vehicle so I called them and left a message but got no call back so I had to go to the shop to verify they weren’t replacing an incorrect part (they said front bumper but the damage was to the back bumper). Then the day my car was supposed to be ready (for the third estimated date) I had not received any updates for days and then got a call at 3:33 on a Friday saying my car was ready and that they were there until 5pm. I guess I just had more faith on the updates that they were giving me. Don’t expect any friendly personalities either.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
Communication on repairs were being sent however I was told repairs were on track then right before it was completion date all of a sudden they were waiting on a bumper so estimated date was changed, which is understandable. I was given a new estimated date and received texts that they were halfway through and on track. I then received a text they were waiting on a front bumper, damage was to the back bumper. I was concerned so I called the shop, left a message but did not receive a response so I went to the shop and the front desk was a little rude. I received a third estimated completion date of Friday (on Tuesday) never received any new notifications and then at 3:33pm on Friday received a call that my vehicle was done and they would be there until 5pm. A little more notice would have been nice.
Returned Clean
My Experience - 5.0/5.0 -
The paint job you did on my car is perfect and looks beautiful, everyone was very friendly and helpful, and I loved the way you coordinated with Enterprise to pick up and deliver your customers.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Not many top of the line car repair shops exist these days.
Repair Quality - 5.0/5.0 -
It’s tough damaging your car in an accident. Carstar eased that pain with a quick and excellent repair. The ease of service and quickness helped so much.
Customer Service - 5.0/5.0 -
Very friendly and offered to help any way she could.