Caliber - Wilmington - Market Street

4.9 (3,136reviews)

97%

(910) 202-3488

3801 Market Street, Wilmington, NC 28403

97%

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3801 Market Street
Wilmington, NC 28403

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About Caliber - Wilmington - Market Street

See Photos

3801 Market Street
Wilmington, NC 28403

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (3,136)

Sort By:
Newest
Rating

2,523 Customers Rated

5 Stars

73.2% Complete

(2295)
4 Stars

4.9% Complete

(153)
3 Stars

1.1% Complete

(35)
2 Stars

0.8% Complete

(24)
1 Star

0% Complete

(1)
< 1 Star

0.5% Complete

(15)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication, including regular text and phone updates that kept customers informed throughout the repair process. Staff professionalism, friendliness, and willingness to go above and beyond are frequently highlighted. Many customers were pleasantly surprised to receive their vehicles detailed and cleaned. A few customers noted delays in repair timelines and isolated concerns around incomplete repairs or unexpected costs, as mentioned directly in their feedback. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.

Select to learn more

Service Quality
Communication

"Caliber did a fantastic job fixing my side doors on my Elantra! They cleaned up the interior nicely. ..." Read more

"From start to finish, the communication was amazing. Always have done such a thorough job and kept me ..." Read more

"... one of our vehicles repaired at Caliber Collision. BOTH repairs were a 10+ and we were very happy with the repairs. The one thing that stands out is ..." Read more

"Wonderful to work with. Workmanship was excellent"

"When I want something done right I go see professionals who care about the quality of their work. I go to Caliber Collision."

"Quick and complete service provided. Every two days I received an update by text. Never had to wait to wonder what progress was being ..." Read more

"... expertise Caliber brought to the entire experience. I was well-informed with many updates, and the process was very simple. Thank you Caliber!" Read more

"The service and expectation setting was excellent. I appreciated the daily text message updates as to the status. If I had a question, all I had to do ..." Read more

"Every communication set our expectations and all of the timelines and customer services interactions ..." Read more

"... road blocks which may have altered communication. The only thing I would have loved was more real time updates on my car but truly it was a great experience. ..." Read more

Service Quality
Communication

Service Quality
Communication

"Caliber did a fantastic job fixing my side doors on my Elantra! They cleaned up the interior nicely. ..." Read more

"From start to finish, the communication was amazing. Always have done such a thorough job and kept me ..." Read more

"... one of our vehicles repaired at Caliber Collision. BOTH repairs were a 10+ and we were very happy with the repairs. The one thing that stands out is ..." Read more

"Wonderful to work with. Workmanship was excellent"

"When I want something done right I go see professionals who care about the quality of their work. I go to Caliber Collision."

"Quick and complete service provided. Every two days I received an update by text. Never had to wait to wonder what progress was being ..." Read more

"... expertise Caliber brought to the entire experience. I was well-informed with many updates, and the process was very simple. Thank you Caliber!" Read more

"The service and expectation setting was excellent. I appreciated the daily text message updates as to the status. If I had a question, all I had to do ..." Read more

"Every communication set our expectations and all of the timelines and customer services interactions ..." Read more

"... road blocks which may have altered communication. The only thing I would have loved was more real time updates on my car but truly it was a great experience. ..." Read more

Michael (Ford owner) reviewed 8/27/26

Great job. Communication was great as well.

Calissa was a sweetheart! Jerry was also great with communicating every step.

Daniel (Chevrolet owner) reviewed 8/27/26

Very friendly service and everything looked good

Bradford (Honda owner) reviewed 8/27/26

Rennie (Kia owner) reviewed 8/27/26

I was very satisfied with y'all service ,second to none You my business. and the repair Awesome. Thank you.

Jackie (Nissan owner) reviewed 8/27/26

Pv1 Charles (Dodge owner) reviewed 8/24/26

Jeremiah (Dodge owner) reviewed 8/21/26

headlight bulb out still

Brad (Kia owner) reviewed 8/20/26

Car was not repaired due to being totaled

No repair was done due to car being totaled by insurance adjuster.

Joan (Jeep owner) reviewed 8/17/26

Great work. Reasonable amount of time to complete the job. Great coordination with car rental company at drop off.

Very courteous and answered my questions in a timely fashion

Hunter (GMC owner) reviewed 8/14/26

Great staff. Frequent updates. Truck was fully repaired and cleaned inside and out. Excellent experience. 10/10

Sandy (Lexus owner) reviewed 8/13/26

I’m happy with the work performed. However there could be improvement in communications regarding parts delivery and time involved for repairs. The staff is friendly, competent and “put the rhythm back in your life”. Great motto.

Shelbi (Hyundai owner) reviewed 8/13/26

Raeford (Chevrolet owner) reviewed 8/11/26

Someone randomly backed into the front/side of my car. Caliber Collision got me in touch with my car rental; and had me back in my original vehicle within about a week and a half! Very nice people and quality service.

Janet (Toyota owner) reviewed 8/11/26

Very, very pleased with repair work done and with kindness and communication of staff❣️

Lou (Toyota owner) reviewed 8/11/26

Kenneth (RAM owner) reviewed 8/10/26

Awesome people, great communication, excellent work ethic

Gerard (BMW owner) reviewed 8/6/26

Linda (Toyota owner) reviewed 8/6/26

Happy with completed repair. I thought it would not take as long so did not use rental so could have used better info to make a better choice

See previous

Billy (Chevrolet owner) reviewed 8/6/26

Michael (Subaru owner) reviewed 8/4/26

There’s a fun, honest, laidback vibe here. And great communication.

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When leaving your vehicle, make sure the auto body shop completes a prior damage inspection to identify any scratches or dents not related to the accident.

Caliber - Wilmington - Market Street

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Wilmington - Market Street

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (3,136)

2,523 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 4.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0