Caliber - Wilmington - Hwy 421

4.8 (2,143reviews)
96%
4550 Carolina Beach Rd,  Wilmington,  NC  28412
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,143)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professionalism, and friendly staff. Many highlighted excellent communication through regular text and call updates, keeping them informed throughout the repair process. Repairs were frequently completed ahead of schedule, with numerous customers noting their vehicles looked brand new upon return. Several customers appreciated the added touch of vehicles being cleaned inside and out. A few customers noted areas for improvement, including occasional delays in communication, longer-than-expected repair times, and isolated concerns about vehicle cleanliness at pickup. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... repairing my car. Their communication was excellent, and the quality of the work was outstanding. Im very satisfied with the service." Read more
"Car looks beautiful! Great attention to detail. Communication and updates were top notch. They were friendly and went out of their they're ..." Read more
"... I spoke with was professional and knowledgeable. They did an excellent job on my collision repair. In addition, they even cleaned my car inside and ..." Read more
"Excellent work, kind, respectful, and trustworthy staff. Kept me informed of the progress when appropriate."
"... Collision is the best place for auto repairs! I mean, I have no complaints! Thank you guys for everything. Taking the time to make sure the repairs looked right ..." Read more
"Was thrilled to have it a week early"
"The car was repaired much earlier than expected. The staff was very friendly and helpful. I would ..." Read more
"Should have let us keep the car, order all the parts, then assign us the rental took over 5 weeks"
"It took over a month to get my car fixed"
"It was finished a few days earlier than was expected date."
"... simply amazing and very efficient in repairing my car. Their communication was excellent, and the quality of the work was outstanding. Im very satisfied with ..." Read more
"I especially liked how I was updated on the status of my vehicle repairs via text messaging every couple of days. I never had to call in for ..." Read more
"Caliber has been extremely efficient in fixing my car. Communication has been detailed and frequent."
"Always called with an update,, never left me hanging."
"... Great work...can't even find any remnants of damage. Appreciate the frequent status updates throughout the process. Good team at Caliber." Read more

My Experience

Very good experience. Andrew kept me informed of the progress the whole time. He went above and beyond working with my difficult insurance company. Overall a great experience and my car looks great.

Likely to Recommend

Repair Quality

Customer Service

Matt and Mikayla were both very pleasant and professional in their interactions with me.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Andrew and the other staff members were outstanding. They got the job done 4 days earlier than expected, and my car looks brand new. They should all be commended for their excellent work ethic.

Likely to Recommend

Repair Quality

The staff were so helpful, courteous and friendly. Maggie and Mikayla in the office handled my questions and concerns expertly. Andrew, my repair consultant, gave superior service--so knowledgeable, hardworking, experienced and helpful. He kept me updated about the repairs as they were taking place, and the final product turned out so nicely. I was very impressed with the repairs and will recommend the company to my friends. Hopefully, I won't need to use their services again, but if the need arises, I definitely will call on them.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone is wonderful

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Seamless professional service.

My Experience

Lifetime customers! Great job last visit also!

My Experience

My Experience

Likely to Recommend

Repair Quality

Perfect match considering age of car

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Absolutely a seamless experience for me!! I received updates from Andrew, I always knew exactly what was going on and when to expect my car. 100% satisfied with the entire process!!

Likely to Recommend

I wouldn't even consider going to or recommending another company!

Repair Quality

More than satisfied!!! The entire process went smoother than I could have imagined! The service, communication, and timeline exceeded all expectations!!

Customer Service

Very friendly, informative, and helpful. Every interaction with the staff was a pleasure!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Friendly staff, efficient service, great communication throughout the entire process. Highly recommend.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repairs are excellent. The entire team was professional and friendly during all aspects of the repair process. The virtually daily updates Andrew provided were informative and helpful. I was very pleased with the realistic expectations of both the cost of and time needed to complete the repairs. Caliber Collision has obviously earned its being a USAA recommended/preferred collision repair facility. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Andrew kept me updated on the progress of the repair. I felt very confident about the repair.

My Experience

My Experience

They made the whole process easy and did an excellent job!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This was the smoothest part of my whole car ordeal! Thank you so much for the great work y’all did💜 Kindest staff, too!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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