CARSTAR Collision Purcellville

4.9 (1,457reviews)
98%
625 W. MAIN STREET,  Purcellville,  VA  20132
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In operation 3 years.

At CARSTAR Purcellville, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in Purcellville, VA provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
Payment Types
  • American Express
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,457)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as flawless, exceeding expectations, and leaving vehicles looking brand new. Communication stands out as a major strength, with customers highlighting frequent text and phone updates throughout the repair process, making the experience stress-free. Timeliness is another highlight, as many customers noted their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement directly in their feedback, including inconsistent communication after parts were ordered, longer-than-expected repair times, and occasional minor issues upon vehicle return. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... could give CarStar a 100, I would in a heartbeat. They were WONDERFUL in repairing my electric car from start to finish. The staff was incredibly nice and extremely accommodating, ..." Read more
"... get me back in my vehicle as quickly as possible. They did beautiful work and the truck looks great!" Read more
"... throughout the process and delivering our car on schedule. The quality of work was outstanding, and our car looks brand new. We highly recommend Carstar Purcellville Collision ..." Read more
"Carstar Purcellville met and exceeed our expectations. They finished the car ahead of schedule and provided some additional services, including interiorexterior cleaning, and buffing ..." Read more
"... matched perfectly. They went above and beyond and buffed the entire vehicle and even cleaned the inside, which with 4 children who live on a farm, was in ..." Read more
"... communication. They made the entire process easy and my car was done faster than expected!" Read more
"My car looked great and was finished 10 days early!"
"... at least a week and a half in the shop. Instead, they finished so quickly that I ended up returning my rental car early. CarStar went above and beyond, and I couldnt be ..." Read more
"... need to live up to them communications-wise. And three weeks for a dented door is just ridiculous.. And sticking to your postcard promise better." Read more
"Carstar Purcellville met and exceeed our expectations. They finished the car ahead of schedule and provided some additional services, including interiorexterior cleaning, and buffing ..." Read more
"... step of the way! I never had to reach out because their communication was so frequent! It was very much appreciated." Read more
"... through the repair stages was super appreciated by me. I really was thankful that CarStar understands how important it is to keep the owners in the information loop and all ..." Read more
"... with Carstars customer service and communication. They made the entire process easy and my car was done faster than expected!" Read more
"... that point, I had no idea what was going on, because you never gave me an estimated delivery date. And it took FOREVER." Read more
"... and me when the car was in the shop being repaired. I was not regularly updated about the length of time the car would be in the shop. It took longer than the original time ..." Read more

My Experience

I was impressed with your continuous contact with us. It was very soothing to know our car was in great hands thank you.

My Experience

Another awesome job. You all are the best

My Experience

Excellent fast service. Pleasant staff. And Enterprise is conveniently nearby, for those who need a rental. Overall, a smooth experience.

Likely to Recommend

Repair Quality

i love mike and his crew. they are so sweet and work so hard !

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate text updates as it is being worked on.

Likely to Recommend

I already recommended one friend who is looking for a repair

Repair Quality

I used Carstar because State Farm suggested. I like that they gave text updates. The job was done well.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did a great job!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

They communicated very frequently on the status of my repairs. I am very pleased with the work, which was extensive.

Likely to Recommend

Repair Quality

Top notch

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Everyone was great!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff was very customer focused, communicated in a timely manner and was easy to do business with. I highly recommend them.

Likely to Recommend

Exceeded expectations

Repair Quality

Outstanding coordination and communication of two separate claims handled concurrently.

Customer Service

Very customer focused.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repairs look good. Distance to shop was concerning.

Likely to Recommend

Yes I would highly recommend

Repair Quality

Fantastic customer service

Customer Service

Great customer service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I've had the displeasure of smacking up a few cars. However I have always had the pleasure of dealing with Carstar as they are professional and perfectionists.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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