CARSTAR Fred Beans Abington

My Experience - 0.0/5.0 -

People were not an issue. Process and expectations weee. When I dropped off, I was told I would get text updates and received a text saying this. Then no contact until I called for 3 days. I was then told car would be fixed 8/21. It then changed to 8/20. At 812p on 8/18, I am told it will be done 8/19. You had to know earlier it would be done 8/19. This poor communication cost me $58 plus my car insurance money for rental car. Do better.

Likely to Recommend - 4.0/5.0 -

Better communication is needed.

Repair Quality - 3.5/5.0 -

People were great, car looks great. Process was sub-par. Don’t tell me I will get text updates and then nothing for 3 full days. I had to call to get a status. Don’t tell me the car will be done in 8 days, then tell me at 812p 5 days later it will be done a day early only to get a call the next day it is done. You have to know this. It didn’t make me happier it was done earlier if that is what you were going for. It made me wonder how you didn’t know when the car would be done the night before. It gave you a 7 on this survey instead of something higher. It cost me and the insurance company more money than it should have.

Customer Service - 5.0/5.0 -

They were all great. I felt bad for them as they have to spend more time on the phone due to lack of text updates that were promised.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The care crafted put in too the repair was outstanding thank you. CarStar.

Likely to Recommend - 5.0/5.0 -

I noticed Carstar repairs all modules i would recommend them to others

Repair Quality - 5.0/5.0 -

The work was outstanding and on time.

Customer Service - 5.0/5.0 -

I want to thank Pat for her kindness and support also John

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The shop handled everything in a professional way. Helpful staff!

My Experience - 5.0/5.0 -

I appreciated the timely follow up with completion of the vehicle. Prossional, polite and knowledgeable team.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Customer service was very good, staff was polite, and professional keeping me abreast of the process and repairs

Returned Clean

My Experience - 5.0/5.0 -

I appreciate that Honda took accountability and provided me with a rental but your time management is off I was supposed to get my car back July 17 and had to pay out of pocket for a rental for a week Major inconvenience Although I appreciated John and his wonderful customer service I think I should’ve received a full tank of gas after not having my car for three months My car is running great thanks Honda

My Experience - 5.0/5.0 -

From start to finish the whole experience was great and timely. The staff was very friendly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Tom & Patty were so very accommodating! It was a pleasure working with them!

Customer Service - 5.0/5.0 -

Tom & Patty were so easy to work with I would have no problem returning if future body work is needed.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Happy with the work.

Repair Quality - 5.0/5.0 -

Work was first rate. The car looks new again.

Customer Service - 5.0/5.0 -

John helped me thru the process and provided me updates when there was a glitch in the system. Happy with the communication.

Likely to Recommend - 3.0/5.0 -

It takes 3 weeks and the steering not straight. What going on here….

Repair Quality - 4.0/5.0 -

The steering wheel not straight

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

Great service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service professional curtsous

Customer Service - 5.0/5.0 -

Great service

Returned Clean

My Experience - 5.0/5.0 -

First the car was finished before it was promised.Both Johns were very helpful and a pleasure to work with. Patty (hope I have the name right) behind the counter was so friendly and pleasant. And the car after it was repaired looked like it was brand new.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Carstar did a great job. The car looked like it was never in an accident. The staff (John and Patty)were wonderful. Great place to get your car fixed.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Loved working with you. The process is very clearcut and the best part was communication. They always keep you in the loop step by step.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Good communication with constant updates.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0 -

Not satisfied. Front bumper not repaired and reattached. Connecting pins for bumper and fender missing....wheel well covering not attached..panel by windshield not secured

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone was soooo nice and helpful! Status of the repairs was provided daily and all of my questions were answered. I'll actually miss interacting with them. They were that nice and knowledgeable.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks beautiful. The work was done with care.

Customer Service - 5.0/5.0 -

I wish I could give a higher rating...it was such a pleasure interacting with everyone.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service and very courteous

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean