CARSTAR Halladay Collision Center

3.7 (94reviews)
70%
1608 Maxwell Ave,  Cheyenne,  WY  82001
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Shop AssistantSparkles

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Halladay Collision Center can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Halladay Collision Center claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Jeep
Kia
Ram

Reviews (94)

Likely to Recommend

Repair Quality

Love the new grill and a hail-free, damage free vehicle.

Customer Service

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Good work done

Repair Quality

Customer Service

Looks good

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Depends on the service and repairs when I receive my vehicle.

Repair Quality

I have not received my vehicle back from the repair shop. So, I can not tell you how satisfied I am or not.

Customer Service

I had a very difficult start to my experience. At first they were great then the purchase happened and for a few months I could not find out anything. I would leave messages and not receive a return call. NOW, they have been great. They answer my calls and call me back so if I was going to rate on the new staff only, I would give them at least a 10.

Returned Clean

Likely to Recommend

Repair Quality

The hail dents were taken care of and the welding on the hood was improved. However, there are still issues with the car that were explained but never offered to be made right. Also did a horrible job of getting the estimate to me, properly setting a date for repairs, and ultimately the whole process felt well bellow pare.

Customer Service

Perhaps this was an issue of email or the number on file but most phone calls were never made and emails were never sent. I had to call multiple times, on multiple occasions, and either never got someone to pick up the phone or nobody had an answer as to the status of the vehicle or the overall cost going up at serval points. A few phone calls would have made a huge difference throughout the almost 8 months it took.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

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Customer Service

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My wife's car is there now!

Repair Quality

Great work, fantastic front office service

Customer Service

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Repair Quality

Customer Service

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Likely to Recommend

Repair Quality

Once my vehicle parts came in,CarStar was swift with getting my vehicle repaired.I expected it would take longer but it did not.

Customer Service

Doug understood my frustration.Cheyenne was hit with a horrible hail storm;leaving a mass amount of damaged cars so getting on the list to have your car repaired was nothing less than bothering;not to mention my vehicle repairs got pushed back behind other cars but after listening to me,Doug took action to assure my case was not lost in the pile of vehicles they had to get repaired.

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Repair Quality

The repair looks good but there seemed to be a lack of communication. Thank you for repairing my car.

Customer Service

Lack of communication

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Repair Quality

Customer Service

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Likely to Recommend

Not very likely due to the whole experience of getting my vehicle into the actual shop.

Repair Quality

There are some paint chips that were new that were just sealed instead of painted.

Customer Service

Customer service in person was great however, on the phone is a different story. If the phone was ever answered I was consistently told I would be called back and never was. My claim happened in November and was lost in the old system. Never called or scheduled, when I called in I was told I would be called back which never happened. Finally I went to the shop in person and was told they thought I had gotten scheduled and was already done.

Returned Clean

Likely to Recommend

Repair Quality

I was happy with the way the work turned out on my repair but was very unsatisfied with the communication during the repair process. Constantly had to call and email Stephen to set up schedule for repair and the same to get updates.

Customer Service

Was going to call Bryan King and discuss with him in person, would appreciate a call from him if he would like to discuss further

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean