CARSTAR Kar Kare
Kar Kare CARSTAR specializes in high-quality collision repairs, excellent customer service, and satisfaction in Ellington, CT. Our location is locally owned and operated and committed to delivering top-notch collision repair services, ensuring a seamless experience to get you back on the road swiftly after a?collision. Relax;?we will take it from here.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Based of the look of the vehicle 10, but because of the confusion regarding the rental it would cause me to hesitate.
Repair Quality - 5.0/5.0 -
It looks awesome!
Customer Service - 3.0/5.0 -
Overall very good! Just some confusion with one of the senior assessors, Guy, about pricing for a rental through Bolles Dealership. Was told it be around $20 per day(which my insurance would cover), when I got to the dealership it was $35. And Valerie at the dealer said they rarely ever adjust rental price. Later on I called Guy to figure out where the miscommunication was and he said he had quoted me $32(again confusing because it was $35) and asked me where I could get a rental car cheaper. I was a little thrown off as to why this bait and switch occurred because the repair job was over $2,000. Valerie at the dealership was great and was able to clear up the issue and I was told the manager at the repair shop resolved the price difference. Happy ending.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very kind and respectful.
Customer Service - 5.0/5.0 -
Extremely professional and friendly.
Returned Clean
Likely to Recommend - 0.5/5.0 -
I wouldn’t recommend this place to anyone
Repair Quality - 0.5/5.0 -
My car had an additional 150 miles on the odometer when I picked it up compared to when it was dropped off. My car was kept an additional 11 days past the time when it should’ve been completed and returned to me I am totally unsatisfied in feel Carstar defrauded me and allowed someone to use my vehicle for their personal use
Customer Service - 0.5/5.0 -
I feel the company was dishonest with me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work you guys did was perfect, the car looks better the before. Very happy!
Customer Service - 5.0/5.0 -
Larry was great and very helpful so was the rest of the crew!
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
The communication wasn't what I expected. When the order went in, my car needed to be towed and they never reached out. 2 days later I called them and they said they never saw it in their system and would send a tow truck over right away. 5 hours later, someone called to say they were on their way. Then weeks went by and I never heard what the amount of damage was and if Travelers had authorized them to fix it, so I had to call and ask. Another week went by and I needed a time frame and was told that Friday. Never heard from anyone. The following Monday I was told it'd be done the coming Friday. On Thursday or Friday of that week they said Monday. On Monday they said Tuesday. I might've missed a few things, but that's about the gist of it. I mostly had to call them for updates. The were perfectly nice about it, just not great at communicating in about timely manner.
Likely to Recommend - 4.0/5.0 -
Although I can say they changed my dates of expected finished date multiple times, I had to keep calling for updates instead of being called and the work being unclear of what was actually done due to still so many scratches plus them returning the car to me dirty looks like they didn’t even clean the opposite car side of the car. I can say I was pleased by Larry due to I had an appointment at the registry due to new resident to CT and Larry went out his way to get the car to a shop and get a vin verification and then even dropped it off at my home which I thought was amazing.so I really appreciated that. Again my car looks better but I think there’s area for improvement
Repair Quality - 4.5/5.0 -
I noticed the rubber used for the front windshield was the same one that was there before you can see where the tree marks are where they were removed and I’m concerned this will cause problems in the future with the seal. I also noticed multiple scratches on the top of the roof and front hood still and that’s where the tree fell on mostly so I’m not sure what happened there especially when I was told the car was painted or not sure if it actually was.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
For the quality of work done, I think it is a 10. But for all of the customer service issues, I would not recommend.
Repair Quality - 5.0/5.0 -
The actual body work was great, the customer service could have been improved.
Customer Service - 3.5/5.0 -
First, I was told that the enterprise rental vehicle would be available when I dropped off my car. Only to arrive and find out that obtaining the rental was a responsibility that I was apparently supposed to make. Even though, it was never told to me that way, and other places I’ve had repairs done had handled it for me. Second issue was that the estimated time frame for repair was given at four days. On the fourth day when I called I was then informed it would be another 4-5 days, but it took me calling to be made aware of that. Lastly, upon retrieving my vehicle, I did have to wait for about 30 minutes which was not an issue however one of the employees neglected to wear a mask the entire time despite there being a notification on the door that all employees and customers were to be masked. I do want to recognize Larry, who did call me regularly with updates once it had reached the 5 to 6 day repair timeframe.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
very good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Overall good, but one of the times I called the other person on the phone made a rude comment to me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks brand new. 💯 Satisfied
Customer Service - 5.0/5.0 -
I felt completely confident. All the personnel with whom I dealt with were friendly and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great job on damaged section of car
Customer Service - 4.0/5.0 -
Good, there was some minor confusion with drop off but car was rec'd and repaired in a timely manner.
Returned Clean
Likely to Recommend - 5.0/5.0 -
They do great work
Repair Quality - 5.0/5.0 -
I love the work that was done on my car.
Customer Service - 5.0/5.0 -
The staff there were great.