CARSTAR Fathers & Sons Collision

4.7 (956reviews)
96%
168 New Bridge St,  West Springfield,  MA  01089
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Shop AssistantSparkles

In operation 57 years, 52 years at this location.

At CARSTAR Fathers & Sons Collision Center we have over 25 years experience providing auto body repair and restoration service to our community. We know that after an accident you want your vehicle restored to its original condition. That trust is earned every day by a dedicated and highly trained staff using state-of-the-art tools and equipment.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (956)

My Experience

It took way too long to diagnose a window problem that was caused by your team when window motors were put in the wrong doors. The repairs were done very well. There was no offer of a discount on my copay because of a problem your team created which would have been nice after all the stress we went through wondering if we would ever get our car back again.

Likely to Recommend

Repair Quality

Your staff made the process easy and were constantly in contact with us on the progress. The body shop staff did an amazing job. Thank you so much!

Customer Service

Returned Clean

My Experience

CARSTAR Fathers & Sons employees always go above and beyond. They don’t just treat you like a costumer, they treat like family, they make sure you’re 100% satisfied and don’t just care about money. They truly care about their costumers and don’t let you ever leave unsatisfied. From the front desk secretary to the mechanics absolutely amazing people. I wouldn’t trust anyone else more than CARSTAR with my vehicle. Thank you team!!!

My Experience

The car looks brand new. Everyone was very helpful. ☘️

Likely to Recommend

Nice people

Repair Quality

They did a wonderful job on my car

Customer Service

They did a wonderful job on my car. Everything looks great. Special thanks to Danny.

My Experience

I was kept informed from beginning to end. The quality of the job is amazing and my Car was so clean

Likely to Recommend

Please see comments from question 1

Repair Quality

The work on my car was great was done correctly. Keri and Chris were fantastic. However you had employees sync their phones to my car, ransacked my glove compartment ruin items in there and then melt part of my steering wheel and driver door!!!!! And I’m on my 3rd time bringing my car to pass inspection!

Customer Service

Keri and Chris were great

Returned Clean

Likely to Recommend

Repair Quality

Very very Good

Customer Service

Returned Clean

Likely to Recommend

Will recommend some friends and family saw the before and after.

Repair Quality

Although, noticed a black stain on the right side of back seat, but cleaned it and came off πŸ‘πŸ½πŸ€—

Customer Service

Very friendly and professional.

My Experience

Great work and communication. So glad this is where I chose to bring my vehicle.

My Experience

Likely to Recommend

There's no other place i would recommend for career services

Repair Quality

Very pleased with the work received from the Audi collision center..Always very professional and the service is top notch

Customer Service

Very pleased with the work received from the Audi collision center..Always very professional and the service is top notch

Returned Clean

Likely to Recommend

Repair Quality

Great work !

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Forgot to recheck buffing on tailgate other wise prefect

Customer Service

Returned Clean

My Experience

Yes , very happy so far , Such a great job and clean and the way this Team let me know how it is going walk me through this process? Thank you G J Gower

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

My car came back good as new! Very satisfied with the work done.

Likely to Recommend

To everyone

Repair Quality

Second car I have repair with them and they did a great job

Customer Service

Excellent

Returned Clean