CARSTAR Kar Kare
Kar Kare CARSTAR specializes in high-quality collision repairs, excellent customer service, and satisfaction in Ellington, CT. Our location is locally owned and operated and committed to delivering top-notch collision repair services, ensuring a seamless experience to get you back on the road swiftly after a?collision. Relax;?we will take it from here.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
100%
Repair Quality - 5.0/5.0 -
Amazing quality work
Customer Service - 4.5/5.0 -
Only reason is a 9 for me is bcuz i didn't receive not even 1 call from them like they told me they would for the updates
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
Communication was fair. Uncomfortable completing paper at small office . No mask on anyone despite COVID-19 message on Bolles website
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have before.
Repair Quality - 5.0/5.0 -
Great looking repair and paint work, I am an appraiser with experience and it looks factory.
Customer Service - 5.0/5.0 -
Shop has easy open communication and set up, drop off and delivery were seamless.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Repair work was done well, overall cleaning of the car, especially inside the car at the repair area, was slightly poor. I did take pictures and ended up cleaning the car myself.
Customer Service - 4.5/5.0 -
I had to follow up to find out they needed the car longer. Was hoping the wood have notified me as soon as they knew.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
The car looked great! I was pleasantly surprised to find the car was cleaned and the tires were nice and shiny.
Customer Service - 4.5/5.0 -
Overall the customer service was great, but there was one area for improvement. When I dropped off my car, I was told that they were going to call me with an update, but no one ever called. When I called to get an update, I was told that someone would call me back with an update, but they never did. Later I received an automated email that (inaccurately) said that my vehicle had already been picked up by someone. This was alarming, since I hadn't picked it up yet. Anyway, it all turned out fine, and I was very happy with the work, but those two points of communication could have been better.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Rental car was not available as scheduled
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Not very likely I have family in auto body business only used them because auo insurance recommended and next time I will be taking to family instead
Repair Quality - 3.0/5.0 -
Car came out awesome but unfortunately there are 2 people there with a bad attitude towards there customers. The length of time it took to get the car done while I was paying out $15 a day for a rental which I had for almost 3 weeks. The rental car was cleaned but smelled of horrible smoke odor which I wasn’t pleased with since my kids needed to be in that car as well.
Customer Service - 2.0/5.0 -
Bad customer service. Rental car smelled of horrible smoke odor and 2 people there had a bad attitude towards us as customers it wasn’t very pleasing
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very helpful and understanding... made everything easy on the customer by coordinating everything through insurance.
Returned Clean
My Experience - 5.0/5.0 -
the CARSTAR team were efficient and friendly and the results of the repairs were excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent results
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Bumper had to be affixed completely when I picked it up