CARSTAR Kollision King
In operation 56 years.
At CARSTAR Kollision King, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in Brownsville, TX provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0 -
I’m submitting a complaint to State Farm regarding the service and the fact that my vehicle repairs are still not complete
Repair Quality - 0.5/5.0 -
Horrible service! I’ve been waiting for a callback from Crystal, the manager for weeks. She’s promised to return my call daily and never does. She’s apologized over and over, but still can’t return a call to get my vehicle scheduled. It’s been weeks now and my vehicle repairs are still not complete. I’ve paid my part in full and can’t seem to get them to finish the work. Crystal, I’m waiting for your call you promised!
Customer Service - 0.5/5.0 -
Horrible service
Returned Clean
My Experience - 5.0/5.0 -
Everything was great. Car came back clean and feeling great. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very likely, been spreading it around that is a great place for repairing
Repair Quality - 5.0/5.0 -
Great quality. They did and awesome job
Customer Service - 5.0/5.0 -
Great service, very attentive to customers.
Returned Clean
Likely to Recommend - 2.0/5.0 -
Meeting your comments is super important to me and that did not happen in my case. I was led to believe it was going to until the day before pickup and then I had to wait another whole week!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly great service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The final results of this collision repair was outstanding! So close to home and such quality professional work by all involved at CARSTAR Collision King! Very Grateful!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with the service at CARSTAR KOllision King ..the entire process was ...made easier with the the frequent updates and excellent body work that resulted! Highest of recommendations!!
Customer Service - 5.0/5.0 -
I am very pleased with the attention to detail and the final results of our recent vehicle repairs at CARSTAR KOllision King SPI Hwy in Brownsville...thanks a Lot!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Gracias, tienen un personal excelente y muy buen servicio.
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
I’m not satisfied with the job because was incomplete and up today they hasn’t finished with it.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I would let them know my experience and then let them decide based on what happened to me
Repair Quality - 5.0/5.0 -
Looks brand new
Customer Service - 3.0/5.0 -
While they were nice they would tell me they would follow up 2x per week but I had to constantly call in and it was always something new issue to prolong getting the vehicle
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Glendora was so patient and helpful with all the insurance issues. Crew did a fine job in the repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car Star did a great job. Glendora was amazing- so efficient, so patient, so kind, great smile.
Customer Service - 5.0/5.0 -
Super service.
Returned Clean
My Experience - 5.0/5.0 -
Great customer service & amazing work wow
Likely to Recommend - 4.0/5.0 -
See question 1
Repair Quality - 5.0/5.0 -
Car looks great
Customer Service - 3.0/5.0 -
I received regular communication for the first week. Then all communication stopped. I had to phone a couple of times to check on the car because I was not told anything after that initial week.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Where to start. I have been a customer (unfortunately) at KK for 10+ years. The first thing I did once I found out my vehicle needed to go into A body shop was call and ask if Smiley was still employed. I was told he is enjoying retirement! However, the rest of the staff is all the same. “Same great service, and results.” I took them for their word. They advertise that they take the paperwork out of the equation so the customer is less stressed. Not the case. I had an appointment scheduled to take my vehicle in, my insurance is the one the made the appointment to have the vehicle dropped off. My appointment day arrived and I showed up and none of the ladies in the office had a clue as to why I was there. Then they proceeded to tell me that no insurance company has called and that they were sorry that my insurance company lied to me. You should have seen the ladies face the minute I told her that she didn’t need to lie, I was on a 3 way call with my insurance when they confirmed my appointment at this exact location. Once that awkwardness was over with we moved to the next process, I was supposed to leave my vehicle so that it could get an appraisal and then get repaired. The lady in the office had a different idea. She wanted to do an out of the pocket estimate so I could take it to the party that was at fault. Unfortunately that is absolutely backwards as to what my insurance wanted. My insurance told me that it will take a while because parts are on back order. I said that was fine not a big deal. Carstar said they would have the vehicle ready in a handful of days (5 or so). Of course it took about three weeks. I got a phone call on a Wednesday to tell me that they hadn’t started working on my vehicle because they were waiting for the parts to come in, they had arrived so my vehicle will be ready on Friday. I said awesome. Then Friday I got a phone call saying that the wrong parts were ordered so the vehicle should be ready tomorrow… so it took three weeks to get the wrong part and now your telling me y’all can get the right part in one day??? I didn’t hold my breath. About a week later they did receive the right part. They informed me that the vehicle was ready for pick up. Let me tell you the vehicle was NOT ready for pick up. I went in and wow, the quality and workmanship was horrible. You could see the sanding lines from the body filler through the paint. The paint had so many imperfections including cloudy, and multiple sections of fish eyes. They didn’t even tape off the rubber seal on the back tail gate so paint was literally flaking off. A dent that was apart of the accident wasn’t even touched. The parts that they waited for were not seated properly on the weatherproof seal so the seal literally flapped around. Then as I am continuing my inspection I notice that the shark fin antenna is not straight, it’s pointing to the right of the vehicle, I go up and touch it and its as lose as can be. I look at the supervisor in disbelief. Then we get to an area where there were dents on the body line and the body line was still not straight. Going back to the part where they say they handle all the paperwork. When they called me to tell me my vehicle was ready I was told I only needed to show up with my deductible. When I got there they wanted a check from the insurance company. I was so confused, I specifically told both the body shop and my insurance that I will not be dealing with anything. They need to talk to each other and the ins
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Had to take my vehicle back to the shop two times because it was missing some screws and had mechanical issues. apparently no one inspected the vehicle before I picked it up
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excelente staff!! Employees are very courteous and customer oriented. My car was repair in a very short time. I'm very satisfied with the service. I highly recommend Carcare King kolition!
My Experience - 5.0/5.0 -
Such a pleasant experience considering the circumstances of my visit. Customer service was exceptional!!! Everyone was so friendly and I just knew my wrecked vehicle was in good hands. I received frequent updates regarding parts ordered and what was left to do in the process. The team went above and beyond to get the job done and in a timely manner. Thanks, again..