CARSTAR Mistrata's Collision

4.9 (773reviews)
100%
1010 S. Cedar Road,  New Lenox,  IL  60451
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In operation 23 years, 9 years at this location.

Carstar Mistrata's collision is a family owned auto repair business that has been in business since 1993. Our goal is to provide high quality repairs to all of our customers. Our collision center is known for it's expertise, honesty and Stellar service.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:30 am - 5:30 pm
Tue 8:30 am - 5:30 pm
Wed 8:30 am - 5:30 pm
Thu 8:30 am - 5:30 pm
Fri 8:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (773)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. The team receives high marks for professionalism, friendliness, and going the extra mile. Communication is a standout strength, with customers appreciating text updates, phone calls, and transparency throughout the repair process. Timeliness is frequently highlighted, with numerous vehicles completed ahead of schedule. Customers also commend the clean and detailed condition of returned vehicles. A few customers noted minor areas for improvement, such as desiring more detailed repair progress information and interior cleanliness after repairs. Overall, the shop earns overwhelming recommendations, with many customers returning for multiple repairs and referring friends and family.
AI-Generated from reviews written in the last 12 months
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"The service is beyond excellent. I couldnt be happier with the work they did and above all else they are ..." Read more
"... bringing my vehicle in for hail damage repairs. They did an incredible job and made my car look completely brand new again. The entire process was smooth, professional, ..." Read more
"Completely restored my Camrys bumper in a timely manner and it looks amazing! I will be coming back if the ..." Read more
"... Carstar has brought back to original condition!! They are very meticulous both in repairing and in notifying the progress when working on the vehicle. They have ..." Read more
"Top notch body shop always goes the extra mile always class act service"
"Fantastic work and end product! Finished ahead of schedule which was a good thing."
"... honest people! great customer care and service and my car was done earlier than expected!" Read more
"... Recently, I had hail damage done to my new Chevy. They got my car in and within a day and a half it was done. Once again, you wouldve never known there was damage ..." Read more
"The best service ever! Reliable, dependable, honest completing a good job on time and as agreed! In my 55 years of driving they were one of from the ..." Read more
"Vehicle not ready on estimated date but was communicated very early about the delay"
"100% easy from start to finish i was informed with every step no surprises no hassle repairs look great staff friendly overall 10 out of 10 stars"
"... to end the process is top notch . I appreciate the transparency of every step being communicated, also helping with insurance questions as well as rental car help make ..." Read more
"Loved the feature to receive text updates. It was very informative and was accurate"
"... has consistently been excellent. They demonstrate exceptional communication, professionalism, and high-quality customer service." Read more
"Great communication and work done!! The car was given back in better shape than even before the accident. Thank ..." Read more

My Experience

Communication wasn’t the best on my repair from the team at CARSTAR & updates weren’t given through text/call or carwise.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Thank you so much for your amazing service! We’re so thankful that you were able to fit our car in so our daughter could take it back to college, everyone we worked with at Carstar Mistrata went above and beyond and out of their way to make sure our car was done on time. We will definitely be coming back if we need anymore work! Highly recommend the work and the service.

Likely to Recommend

Repair Quality

They were so great to work with all around!! I would highly recommend them to others. The car was fixed wonderfully and the customer service was great!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very friendly and good to deal with no issues.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Again I was involved in an accident that wasn’t my fault! Carstar Mistrata’s is the only repair shop I would take my car to. I’ve had my cars in on 3 different occasions and all different types of repairs. They did a thorough job each time and I was very satisfied with outcome. I was always notified on the progress of each repair along with a finish date. They have many contacts with all insurance adjusters and make it a smooth transition on who pays the final bill. I highly recommend that if you’re involved in an accident- you let Carstar Mistrata’s do it right!!!!

My Experience

you did a great job my car looks new again thank you so much you guys get five stars

Likely to Recommend

great people to do business with

Repair Quality

great job on my car looks like new

Customer Service

they are very nice to do business with

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It's very satisfied with the owner's Tony and Pam, they seen to all my needs , very compliant and very efficient and always gave me updates. I would go back again....

Likely to Recommend

Repair Quality

Fantastic work and end product! Finished ahead of schedule which was a good thing.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am a senior and I was treated so respectful they went above and beyond the nicest people I’ve met in a long time. I would recommend car star to everybody that needs it and I will spread the word. I felt important thanks to them wonderful people.

My Experience

I was kept informed of my repair timeline. The employees are friendly and personable!

Likely to Recommend

Repair Quality

Completely restored my Camrys bumper in a timely manner and it looks amazing! I will be coming back if the circumstances apply ! They exceeded expectations!

Customer Service

The app and phone call information was helpful and timely

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They are the most friendly and helpful people you could want to help you with a car repair. Very helpful with the entire experience. Would recommend to anyone.

My Experience

They did what they said and went the extra mile. Our car looks like it came off the showroom floor.

Likely to Recommend

Repair Quality

Our car looks great. We were treated very well. It was an excellent experience. Will use again if necessary.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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