CARSTAR New Country Collision Poughkeepsie

5.0 (941reviews)
99%
7 Hatfield Lane,  Poughkeepsie,  NY  12603
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In operation 16 years.

Located at 7 Hatfield Lane, Poughkeepsie, New York, between Routes 44 and 55, New Country Collision Center is a full-service collision repair facility dedicated to quality craftsmanship and providing complete customer satisfaction. All collision repairs are supervised by an on-site owner at all times.. We have achieved an I-CAR Gold Class, I-Car Gold Class Trained Professional and I-Car Gold Class Collision Repair designation.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (941)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting that their vehicles looked better than before the accident, featuring flawless paint matches and immaculate finishes. The staff is widely celebrated for being professional, friendly, and customer-focused from start to finish. Communication stands out as a key strength, with regular text updates and proactive outreach keeping customers informed throughout the repair process. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule. Customers also frequently expressed delight at the unexpected interior cleaning and detailing provided as a complimentary touch. The shop's coordination of rental cars and insurance handling was repeatedly cited as a major convenience. A few customers noted isolated issues such as minor repair oversights or communication inconsistencies, but these were generally resolved promptly and to satisfaction.
AI-Generated from reviews written in the last 12 months
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"... day 11. Theyre excellent at sticking to deadlines. The work itself was outstanding—the paint match is flawless, and the finish looks amazing. They even cleaned ..." Read more
"Excellent body repair work. Its as if the damage was never there. Extremely helpful and professional staff. The owner ..." Read more
"... our insurance company to the satisfaction of all. The work done was excellent. My car came back looking like it had never been hit and it was cleaned inside & out. The car was immaculate. ..." Read more
"... completed on time and the workmanship was excellent—the car looked as good as new when I picked it up. Its clear the team takes pride in their work and ..." Read more
"Excellent customer service, always keep you informed, great repair work, delivered when they said they would. I highly recommend them. Great crew! Thank you for ..." Read more
"... day turnaround, and I was pleasantly surprised when my car was ready by day 11. Theyre excellent at sticking to deadlines. The work itself was outstanding—the paint match is ..." Read more
"... staff was attentive and accommodating to my needs. The work was done ahead of schedule. I am very pleased." Read more
"... were extremely professional and easy to work with. The turnaround time was impressive—we dropped off the car and had it back in just 10 days. The quality of the work was excellent, and we couldnt ..." Read more
"The constant communication about the timeline for the completion of repairs was very reassuring. The staff was attentive and accommodating to my needs. ..." Read more
"Very communicative through every step of the process. Staff were super helpful and friendly."
"Friendly staff, clear communication throughout the process, and the shop returned my vehicle looking new and ..." Read more
"Great Owner & Staff, Quality Workmanship & Service. They keep you informed all the way through the process. Thank you all"
"Yes. Clear communication every 48-72 hours on the progress and when I can expect the car to be completed"

My Experience

I was thrilled my car was ready today so I could have it for this weekend. The car looks great!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

A major league operation! Staff morale and interest in customers very strong. My Honda CRV-x came back like a new car. Personnel is really geared to perform well.

Likely to Recommend

Would certainly recommend CC to anyone!

Repair Quality

A top professional business-from its leader, office staff, and technicians in the shop. Excellent communications from all.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone that I dealt with was friendly. They kept me informed the entire time. They made a stressful time much Easter to deal with. They took care of all the details. Most importantly, the car is in perfect condition. I am repeat customer, and I wouldn’t go anywhere else!

My Experience

Bob and his team were wonderful. They helped me throughout the whole experience of repairing my vehicle and it was super quick!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

You guys made it such an easy process to fix my car! Staff were so lovely and personable- it really was such a great experience. Thank you!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job and communication. Thank you so much!

Likely to Recommend

Repair Quality

Great work and communication!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Always a great job done on our cars at New Country Collision!! The owner is very helpful, he quickly made a way through insurance for our car to get repaired when there was a problem. He is very nice and answered all our questions. All staff are very friendly. I would highly recommend them!

My Experience

My Experience

The work was good Cant tell it was ever hit the paint job was very good hopefully I don’t have to come back but if I needed to I would let them do my work again

My Experience

I have nothing but good things to say about New Country Collision. They made my car repair process easy and stress free, from start to finish. They were professional, easy to communicate with, and did an excellent job fixing my vehicle. I would definitely recommend them!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great people to work with.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

From the time I called to make appointment until I picked my car up after repairs EVERYONE was very friendly and made an upsetting situation very tolerable! Thank you all!

My Experience

My experience from start to finish was extremely professional. I was informed along the way. The work was exceptional!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was so pleasant and professional. Danny was someone I could trust and give me the correct answers and recommendations. Thanks for all your help and cooperation.

Likely to Recommend

My experience has been excellent.

Repair Quality

The repair work was First Class, and the staff were all very professional and helpful. Danny was especially helpful and made the whole process favorable.

Customer Service

See my previous note. All were very professional and helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks beautiful. I even think it looks better than new. New Country returned it also washed with detailed tires and rims.

Likely to Recommend

I would recommend this shop highly.

Repair Quality

New Country did a great job with the repair on my vehicle! Not only does it look just like new, but it actually looks better than new. New Country returned my vehicle repaired and thoroughly cleaned and detailed.

Customer Service

New Country kept me updated via text messaging, and was prompt and responsive

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

I would highly recommend it.

Repair Quality

Very helpful and friendly

Customer Service

They were the best

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Would have preferred that everything from the cabin not be thrown into the trunk. Also was uncomfortable reinstalling the spare tire.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Bob, is friendly as well as his staff and are a pleasure to work with. Repair was completed before estimated date.

Likely to Recommend

Repair Quality

My car came back looking even better than it did before the accident. I am very pleased with the work.

Customer Service

So communicative and easy to work with all questions were easily answered.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

New Country gave me personable and professional advice and service and is expert at what they do. Someone knowledgable on the team helps at each step of the process: inspection, advice, contacting insurance and the actual repair.

Repair Quality

The body work was impeccable and I was able to get my brakes repaired at the same time

Customer Service

The staff is professional, thorough and friendly. After bringing my car to New Century for repair I was given a ride to the train station, and picked up from the train station when my car was ready. The whole car was cleaned as well as repaired, a really nice touch!

Kept me Informed?

Yes

Ready on Time?

No

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