CARSTAR Perfection Collision
In operation 26 years, 10 years at this location.
Perfection Collision CARSTAR specializes in high-quality collision repairs, excellent customer service, and satisfaction in Ocala, FL. Our location is locally owned and operated and committed to delivering top-notch collision repair services, ensuring a seamless experience to get you back on the road swiftly after a collision. Relax, We will take it from here.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Detailing
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Lisa and Mike Lessard run a very courteous and professional operation at Carstar in Ocala, Florida. Dan Hightower
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very cooperative
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Vague on whether sunroof drain worked on. When we called to find out next day (again) because car had leaked again, they said they would check and call us back and still no call back. Poor customer service. Happy with the dent repair, but not much else. Unable to ascertain that daytime running light was indeed burned out and needed to be replaced - claimed nothing was burned out. We showed them that it was, in fact, burned out.
Customer Service - 2.5/5.0 -
See prior comments
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never!!)
Repair Quality - 0.5/5.0 -
Not satisfied at all!
Customer Service - 0.5/5.0 -
No communication at all!
Returned Clean
Likely to Recommend - 5.0/5.0 -
I am very satisfied, and would recommend them to my friends and family
Repair Quality - 5.0/5.0 -
My bumper was pulled away from my car, on the right side. Carstar fixed my bumper, painted the scratches above the bumper. It looks godd as if nothing had hapeened. I will recommend to my friends. Sharron
Customer Service - 5.0/5.0 -
Very polite and professional
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good work. Fair price
Repair Quality - 5.0/5.0 -
I love the car and what you have done with it. It is beautiful. Like a brand new car. I get positive comments from my neighbors who saw the rental I had while waiting for the repairs. Didn’t comment before now because had not had the chance to take it out of the neighborhood. Yesterday I took it down to Lady Lake and load it up with office furniture. I can’t tell it was ever damaged. I greatly appreciated everyone at Carstar for keeping me in the loop. It’s my retirement car and I was very particular when I bought it and feel like you all got it. I still call it “baby.” Thanks from Chris
Customer Service - 5.0/5.0 -
Already commented. Had frequent updates. I felt like they understood how important the car is to me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Door not aligned right. I cut my hand by the glass left in glovebox and slide out drawer under radio
Customer Service - 3.5/5.0 -
Didn't keep promise about delivery . Still waiting on call for estimate on 2nd truck.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Damage occurred to my vehicle while in their possession but was not reported to me. I discovered the damage and notified them immediately. The shop has inspected the damage and assured me they would rectify the problem. It’s been a week and I have not heard back from the shop. I have attempted to follow-up still with no response.
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
felt very comfortable with their work.
Repair Quality - 5.0/5.0 -
Wonderful job. thank you
Customer Service - 5.0/5.0 -
Great service, office folks were very helpful and patient. Thanks guys !!!
Returned Clean
My Experience - 5.0/5.0 -
My front and back bumper was hit and they did a good job repairing it. They put on brand new bumpers, so my car looks like it was never hit. Excellent body work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I wouldn’t recommend until the customer service improves. More phone calls need to be completed to let the clients know where we are at in the process.
Repair Quality - 5.0/5.0 -
The repair is fine.
Customer Service - 0.5/5.0 -
I did not receive one phone call from them. Every time I called they promised to call back and never did. They had my car 4 months and I definitely understand with covid going on, however they never gave me a single update. They had my car since January of this year and we started shutting down mid March. This is ridiculous.