Crash Champions #0835 Ocala
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Service Quality
Likely to Recommend - 5.0/5.0 -
They did great work
Repair Quality - 5.0/5.0 -
Came out perfect
Customer Service - 5.0/5.0 -
Very polite and answered all my questions
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I was very satisfied with the results of the work that was done
Customer Service - 4.0/5.0 -
Would like to had gotten my rear bumper painted as discussed on the day I dropped off my truck.
My Experience - 5.0/5.0 -
I had great personal attention right from the top with Rich and everyone there coordinating my repair and working with my insurance. I am very happy with the work done on my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
I took my car here because insurance recommended but I feel communication and quality of work could be better. My mom took her Jeep Gladiator and she had very positive things to say so I was disappointed in my experience.
Repair Quality - 1.5/5.0 -
Concerns that there is going to be further issues due to the work done. Again gap in cover of light on fixed side more than on side that did not need fixed. Co worker told me light seems further back than original light.
Customer Service - 1.5/5.0 -
Felt as if communication about the delays on getting parts could have been communicated better. When I called because I had not heard anything on the day I was told I would, I felt as if Tiana, the person I was to speak to was annoyed I called and short with me. Concerned about the work on my car. There are spaces that are bigger on the light they fixed than the original light they did not fix. Concerned there is going to be water damage from the gaps and the light they fixed seems further back.
My Experience - 5.0/5.0 -
Your weekly/biweekly updates are fantastic. Took longer than I expected but the updates kept me from guessing. Made the wait easier.
My Experience - 5.0/5.0 -
Everyone was so nice. I will definitely recommend you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wet good job and timing
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Most definitely would recommend them just super nice folks
Repair Quality - 5.0/5.0 -
Super friendly folks who work and manage this place. Just all around nice folks
Customer Service - 5.0/5.0 -
Just very professional very upfront
My Experience - 0.0/5.0 -
Truck smells like urine! Drives worse than when I dropped it off for an estimate
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Getting your automobile repaired due to an accident is never a great experience, but the staff at Crash Champions were excellent, especially my point contact Matt. Overall the entire staff was fabulous.They greet you with a smile, all were very responsive to any questions I had. Most of all, the repairs made to my automobile were flawlessly repaired. If I ever have another crash, I will not hesitate to utilize Crash Champions again. Matt, thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys are the best. Honestly, they are. Anne.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Overall, good job. Thank you.
Repair Quality - 3.5/5.0 -
The emblem on the front grill looks aftermarket and kind of cheap. Other than that, good job.
Customer Service - 2.5/5.0 -
Initial crash specialist was difficult to connect with and seemed overwhelmed and a little rude. The second crash specialist assigned to us was much better, more direct, and available for us
Returned Clean
My Experience - 5.0/5.0 -
Everyone was super nice and the work they do is superb! Our truck looks great! We are so happy!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Matthew Reino did an outstanding job and was very helpful every step of the way and made me feel at ease during the process and even went above and beyond on getting my vehicle fixed and done at an expedited time , I am so thankful that he got my vehicle early to me before the actual due date
Likely to Recommend - 5.0/5.0 -
I would definitely highly recommend Matt Reino he went above and beyond to make me feel comfortable through the process of my vehicle
Repair Quality - 5.0/5.0 -
Matthew Reino went above and beyond with my car service and kept me updated on time and had my vehicle ready before its actual date .
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Chris & Tianna were amazing! Very good customer service! They were very accommodating, polite, patient, helpful, knowledgeable, friendly & above all had a smile in their voice the entire time my car was there! They answered all & any of my questions! I definitely appreciated the good service! I’m apologize I don’t know the names of the team that worked on my car but they did an excellent job!