Crash Champions #0835 Ocala

4.8 (1,108reviews)
97%
4380 NE 36th Ave,  Ocala,  FL  34479

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (1,108)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication stands out as a top strength, with frequent text and phone updates keeping customers informed throughout the process. Timeliness is widely celebrated, as repairs were often completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond are frequently highlighted. A few customers noted isolated concerns around repair fit, delays, or communication gaps, reflecting areas customers feel could be refined for an even better experience.
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"... with both their customer service and workmanship. My car looks brand new, and Im extremely impressed with the quality of the work. I highly recommend this repair shop!" Read more
"... repairs were completed within just a few days, and the quality of workmanship exceeded my expectations. Communication throughout the process was excellent, ..." Read more
"Crash Champions did an outstanding job on my vehicle."
"The repair was faster than I expected and it came out BEAUTIFULLY! I highly recommend them for any collision repair you need. Staff is friendly ..." Read more
"... completed and amazing job on the day they expected. The quality of work is top notch and I'm very happy. Additionally, they cleaned my interior and I was ..." Read more
"Outstanding, the completion date we discussed was actually completed two days early."
"... received it quickly upon my initial appointment and within one week had it repaired and back to me and it looks great. The updates along the way were a nice touch and ..." Read more
"The repair was faster than I expected and it came out BEAUTIFULLY! I highly recommend them ..." Read more
"Service was efficient. Easy. No stress and done in the most remarkably quick time possible in a day and a half flawless job. Kudos to Kris at the front desk and ..." Read more
"My vehicle was finished earlier than expected."
"Excellent quality work. Best communication Ive ever had with a repair shop."
"... door panel is missing. This is our only complaint. They were extremely helpful and communicated clearly through the entire process." Read more
"Other than the work performed, the communication is impeccable!"
"... Belleview and Ocala Florida locations are superb. The communication throughout the entire process is fantastic. The finished product is amazing. I trust them with ..." Read more
"Could have been a little better"

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

They did an amazing job on my car repair! Would definitely 100% use them again

Customer Service

My Experience

I count the crash champions as one team and one goal when it came to me as a customer, “very satisfied “. From start to finish (the office customer service to work shop expertise and quality assurance) Thank you

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Customer Service

Returned Clean

My Experience

Crash Champions was great to work with and so was Michael. They were both first class took care of our Expedition and Michael kept me updated through the process and took care of our Expedition. Highly recommend them to anyone.

Likely to Recommend

Repair Quality

Michael was awesome to work with and made the process very easy and kept me updated through the hole process.

Customer Service

Returned Clean

My Experience

Great job and did it in fast time. Nice people

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Repair Quality

My husband said the car looked great

Customer Service

Everyone was very pleasant and easy to talk to

Likely to Recommend

Repair Quality

Excellent job done right the first time,service was great and job was done before I expected. I will definitely recommend you to anyone I know.

Customer Service

Great

Returned Clean

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Customer Service

Returned Clean

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Would recommend to all!

Repair Quality

Crash Champions did a wonderful job. Would recommend to anyone needing auto body repair!

Customer Service

Customer service was excellent.

My Experience

Crash Champions went above and beyond keeping me informed and updated throughout this experience, they made it as seamless as possible

Likely to Recommend

Repair Quality

Great customer service, completely satisfied throughout the entire experience

Customer Service

My Experience

I would like to express my sincere gratitude to the entire team at Crash Champions for the wonderful repair work done on my car. I am truly impressed with the quality of the workmanship, the attention to detail, and the care taken to restore my vehicle. Your professionalism and dedication made this experience a very positive one, and I deeply appreciate all your hard work. Thank you for a job exceptionally well done.

Likely to Recommend

I have and will continue to highly recommend your body shop to anyone who needs service.

Repair Quality

Work was perfect..

Customer Service

I was informed every step of the way

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Repair Quality

Customer Service

My Experience

During the whole repair process, I was notified periodically which I really appreciated. Matt, the manager reviewed everything prior to the repairs and also let me know how things went when I picked up the car: I didn’t have any concerns or worries because I was reassured all along the way. I felt the confidence of the whole company from the receptionist, management all the way down to the quality work of all the shop workers. Over all great communication and people relations. Thank you Crash Champions, I can tell you take pride in your service.

Likely to Recommend

I’m thrilled I chose Crash Champions as the repair shop for my car. I definitely will recommend friends and clients to them.

Repair Quality

The whole process from beginning to when I picked up my car was easy and stress free.

Customer Service

Everyone was supportive, knowledgeable and friendly.

My Experience

We were treated, particularly nice by Michael

My Experience

Great communications and very prompt service.

Likely to Recommend

Repair Quality

Great communication. Faster than I expected. Our car looks great!

Customer Service

I loved the texts keeping me updated.

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Would highly recommend

Repair Quality

So happy with the speed and communication during the repair. They even noted things that should be repaired that were not part of the accident and I was able to pay and have extra things done so my car was safe. Really happy with them. 10 stars definitely earned!

Customer Service

Very friendly and always communicating

Returned Clean

My Experience

mike did a great job of communicating where the truck was in the repair process

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Repair Quality

Customer Service

Returned Clean

My Experience

Great customer service. Over all great experience over all thank you.

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Customer Service