Gerber Collision & Glass - Ocala

4.9 (986reviews)
98%
1503 SW 10th St,  Ocala,  FL  34471

In operation 85 years, 3 years at this location.

Gerber Collision & Glass - Ocala offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (986)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as friendly, professional, and accommodating. The quality of repairs receives outstanding feedback, with many noting their vehicles look like new or factory condition after service. Communication stands out as a major strength, with customers appreciating regular text updates and being kept informed throughout the repair process. Timeliness is generally excellent, with many repairs completed on or ahead of schedule. The shop maintains high cleanliness standards, often returning vehicles washed and detailed. While most experiences are highly positive, a few customers noted minor issues like extended repair times or small oversights, but these are overshadowed by the overwhelmingly positive feedback about the professional service and quality workmanship.
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"... job. They handled my car with extreme care, and the repairs are so flawless it looks brand new. I can't find a single glitch—it's like the accident ..." Read more
"Did an amazing job with my car cant even tell that I was in a car accident. Very communicative staff 10 out of 10 definitely ..." Read more
"... extremely cordial, efficient and accommodating. The repair completely restored my auto to factory condition and I will recommend this service to others." Read more
"... having a rental car come to the shop and get me , the repair is done so that you can't tell anything happened at all" Read more
"... was immaculate. It looked like I had it detailed. There was no evidence it had been in an accident. The people I dealt with were extremely pleasant. ..." Read more
"Right on time!"
"Truck was done 4-5 days before scheduled date"
"3 days early"
"Exactly the day promised."
"Service was complete and quick. Service personnel were pleasant and helpful and ..." Read more
"Very friendly and excellent customer service skills. Timelines were effectively communicated either verbally or via text messages."
"Very organized and efficient. I loved how the text updates kept me in the loop."
"They keep you updated daily so there is no guessing as to what they are doing or how the repairs are ..." Read more
"The service turned out absolutely amazing. They updated me the entire time. Even when they got the wrong bumper in. They updated me and let me know ..." Read more
"excellent communications through the entire process. personnel were curtious"

My Experience

Friendly and helpful staff and job was complete so fast.

My Experience

Everything looks great on the truck, and the nicest people I have ever met in a business. Thank you

Likely to Recommend

Repair Quality

So far everything seems to be fine.

Customer Service

Truck looks good

My Experience

My Experience

Very friendly, helpful and knowledgeable. I would highly recommend.

My Experience

My car is good as new you guys did a very good job thank you so much . I highly recommend you guys

My Experience

Everyone was extremely helpful and kept me updated as to how the work was going! I’ll recommend Gerber to anyone needing body work and will definitely use them again if the need arises!

Likely to Recommend

Repair Quality

Everyone there was extremely friendly and helpful. Char kept me informed throughout the entire process. I couldn’t be happier with the service I received! Hopefully I won’t but would definitely us them again if the need arose!!

Customer Service

See prior comment

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

You guys did a great job.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The workers are very nice and they informed me what the steps are and kept me updated on every section of the working process, the work done was great. Thank you.

Likely to Recommend

Repair Quality

Customer Service

My Experience

We absolutely loved working with the team who did the repairs on our vehicle. The customer service was fantastic. Very communicative and reliable and did everything to make sure we were taken care of. I will continue to use them for any future repair work.

My Experience

Great service

Likely to Recommend

Repair Quality

Customer Service

My Experience

We were so pleased with the way we were treated by your office staff. Char, Kate, and one other woman were so kind and helpful. They reflect so well on your establishment. We felt so confident in the company and your body shop people because of their assurance that we would be satisfied with the results. We appreciate your competence.

My Experience

Excellent customer service!

My Experience

Char was so personable giving a great first impression

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Always the best!!! Always my go to for repair. Professional and timely

Returned Clean

My Experience

Very good job thanks

Likely to Recommend

Repair Quality

Very good job 👍

Customer Service

anything time

Returned Clean

Likely to Recommend

I highly recommend their work

Repair Quality

Excellent work and timely. I appreciated having my truck that I work from every day. Gerber made it happen.

Customer Service

I appreciated the accuracy and friendliness of the staff and they’re prompt decision-making

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean