Classic Collision Ocala West

4.8 (467reviews)
98%
5760 SW 25th St,  Ocala,  FL  34474
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In operation 43 years.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Ocala, FL is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
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Email

Reviews (467)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting that their vehicles looked brand new after repairs. The quality of workmanship received high acclaim, including precise paint matching and thorough detailing. Communication was a standout strength, with customers appreciating daily text and phone updates throughout the repair process. Many customers were pleasantly surprised when their vehicles were completed ahead of schedule. Customers also highlighted the unexpected bonus of having their vehicles cleaned inside and out upon return. A few customers noted areas for improvement, including occasional delays in completion dates, some confusion around vehicle readiness notifications, and requests for clearer communication on repair timelines, all of which came directly from customer comments.
AI-Generated from reviews written in the last 12 months
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"... team was professional and easy to work with, and the quality of the repair work was outstanding. They made the whole process smooth and delivered ..." Read more
"... experience with Classic Collision near Ocala Airport. The quality of the repair work was excellent, my car looks great and drives perfectly. The staff were courteous and ..." Read more
"... had a great experience with Classic Collision. They did an excellent job on my Toyota. It looks brand new! They even went the extra mile by detailing and cleaning ..." Read more
"The paint match is flawless, the body lines match to original, and no issues with the customer service. In fact, ..." Read more
"You went way beyond in your work on my van . My van looks like new inside and out. Never expected it to be detailed ..." Read more
"Great job and it was finished 1 day b4 the scheduled completion time."
"It was three days early! 😊"
"Great staff. Great communication during repair. Vehicle was returned spotless and ahead of schedule."
"It was ready almost two weeks before projected. I was very grateful."
"... arrangements to leave my job for pickup only for the completion date to extend again. My job was very accommodating, but it made it difficult with our work schedule ..." Read more
"... up my car, it was a very positive experience. The communication was exceptional. And the work was high quality and completed much sooner than I expected. I will ..." Read more
"Fast pleasant experience with good communication on updates during repair process. Will do business again. Very pleased with repair."
"... explaining how they came up with the dollar amount. The communication and follow up were timely and kept me informed. Based on the overall experience, I will recommend ..." Read more
"Communication was excellent and although work was delayed twice, shop made sure to accelerate last step so I didnt ..." Read more
"... and accommodating throughout the process. However, I did experience some confusion with their system regarding the pickup date. Although the system indicated that ..." Read more

My Experience

Appreciated the steady text updates on progress. You stuck by the original completion date.

Likely to Recommend

Overall a great job and convenient to rental cars.

Repair Quality

All was great. I didn't give it a 10 because there were greasy fingerprints around the doors and very dirty threshold at the door that was repaired. All cleaned up now, so not a big deal. Collision repair is perfect!

Customer Service

Very good customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks for a great work

My Experience

Very professional and the communication was outstanding. They are very detail oriented and did a good job on the repair. They even helped us secure our rental car. Exceptional.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

GREAT customer service and quick!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I recommend classiccollision to everyone

Repair Quality

I am very pleased with the workthat classic collision has done on my Toyota. I would recommend it to anyone. It was a perfect 10 they kept me in touch at all times thank you.

Customer Service

I am very pleased with the workthat classic collision has done on my Toyota. I would recommend it to anyone. It was a perfect 10 they kept me in touch at all times thank you.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent customer service and repair work

Customer Service

Friendly and informative

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You are number one. All your staff is super efficient and are above the average. Congratulations

Likely to Recommend

Really good

Repair Quality

I am very happy with the job they did

Customer Service

Super satisfied. They are so good.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looks great. Great service

Likely to Recommend

Good service. Good repair and customer care

Repair Quality

Looks great

Customer Service

Notified me regularly

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service and work done. On time with no issues.

Customer Service

Communication was excellent.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Beautiful workmanship, extremely satisfied. THANK YOU.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My truck still drives funny and one of the fog lights doesn't work.

My Experience

Very polite, very helpful, very accommodating to help us get car back asap after extenuating circumstances.

Likely to Recommend

They were very helpful, professional and. Pleasure to do business with.

Repair Quality

Customer Service

They worked really hard to get the car back to me asap after finding damage was more extensive than originally thought.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I am very pleased with the work classic Collision did on my car. It looks better than new Great job thank you classic collision

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Translated from Portuguese by Carwise
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Likely to Recommend

Repair Quality

Foi feito um trabalho excelente estou muito satisfeito obrigado

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Y’all are awesome!! Thank you so much! Looks like it’s brand new off the lot

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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