CARSTAR Proline Auto Body of Pinebrook

4.9 (1,558reviews)
97%
91 US-46,  Pine Brook,  NJ  07058
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Shop AssistantSparkles

In operation 11 years.

Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Tesla

Reviews (1,558)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for professionalism, attentiveness, and going above and beyond expectations. Communication was a standout strength, with customers appreciating proactive text and phone updates throughout the repair process. Timeliness was generally well-regarded, with several vehicles completed ahead of schedule. A few customers noted repairs took longer than initially estimated, though they acknowledged the extra time was necessary for quality results. Some isolated concerns were raised around communication frequency and minor unresolved issues, as noted directly by customers. Overall, the vast majority of feedback reflects a highly satisfying, stress-free experience with exceptional craftsmanship.
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"... so I never had to call and ask what was happening. The final repair quality is flawless; you can tell they take immense pride in their craftsmanship. They ..." Read more
"Great customer service. Did a great job on the repairs. Communication every step of the way. Great people ..." Read more
"... the service I received with Proline. The staff was very professional in handling the repairs on the car and working with my insurance company. My car was ..." Read more
"Excellent quality work. Real care into the work they do."
"Very professional and thorough in the process. Extremely satisfied with your service. Paint came ..." Read more
"... work. What impressed me most was their communication—I received thorough updates at every single stage of the repair, so I never had to call and ask what ..." Read more
"Either by phone call or text message, I was informed every step of the way."
"Communicated throughout the entire repair. They have done a wonderful job, can't differentiate ..." Read more
"Very smooth experience and I really appreciated the online updates that told me exactly where my repair was in the process."
"... customer service. Did a great job on the repairs. Communication every step of the way. Great people to deal with." Read more

Likely to Recommend

Repair Quality

Excellent service from front desk to body shop manager.

Customer Service

My Experience

Very nice work look like new car

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Repair Quality

Very professional from both office and shop work

Customer Service

Returned Clean

Likely to Recommend

Proline was recommended to me, and I will do the same to anyway with the need for body work

Repair Quality

Amazing customer service. Very thorough and professional.

Customer Service

Professional Prompt Friendly and informative

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

We were very satisfied with the repair work done on the car.

Customer Service

The service was excellent. Everyone was accommodating and attentive to our needs.

My Experience

Fantastic job. Would not even known the damage was there. Completed in a very timely manner as well!

Likely to Recommend

Repair Quality

Excellent

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

I was really impressed by Pro Line Auto Body. My BMW trunk was bashed and they did a great job fixing it. But more importantly, the communication from their office lead, Francesca, was incredible. She is a gem. I trust them and would use them again without question. In fact they were recommended by my local BMW. Thanks for the great service and repair!

Customer Service

Returned Clean

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Everything was great from communication, service and repairs. They have my trust and loyalty!

Repair Quality

Customer Service

Francesca and Joe are always on point.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

They did great job in getting my car work completed.

Customer Service

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Repair Quality

The repair quality is second to none totally satisfied !

Customer Service

The repair quality is second to none totally satisfied !

My Experience