CARSTAR Reeder Collision Center
In operation 114 years, 8 years at this location.
We've been in business since 1912 in the Knoxville area. We are known for our high quality repairs and dedication to great customer service. The safety of our customers is top priority when repairs their vehicle. We strive on our communication with the owner through the repair process. The shop is I-CAR Gold for the past 8 years and continue to focus on updating our techs with the newest technology. We are proud to service Knox County and the surrounding counties.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
Everyone was friendly, courteous, and professional. And the repairs seem to be great as well.
Likely to Recommend - 5.0/5.0 -
Very likely.
Repair Quality - 5.0/5.0 -
I didn’t have any issues after they installed a brand new exhaust system. After the initial self-test for P0441, engine light went off. All, adding anti-corrosive paint is a big plus! So far, so good. The only downside took a while to get it fixed - normal for insurance procedure? I strongly recommend their service.
Customer Service - 5.0/5.0 -
Insurance adjustor (or customer rep) learned some sign language. Friendly.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was great. Excellent service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I'm totally satisfied for a job WELL DONE! Thank You!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were very professional and did a great job.
Customer Service - 5.0/5.0 -
They kept me updated on the process which I appreciated.
Likely to Recommend - 0.5/5.0 -
Not a great experience
Repair Quality - 0.5/5.0 -
Carstar hardly vehicle for almost 90 days. I drove there THREE times under the impression it was fixed and ready when it WAS NOT. The first time they didn’t replace my (clearly) broken mirror housing and told me “there’s a good chance we didn’t know about that).
Customer Service - 0.5/5.0 -
When I would call them they would tell me one thing, then when I would have my insurance rep call, it would be a different story. This happened multiple times
Likely to Recommend - 0.5/5.0 -
Horrible experience. Would not recommend. Caused money out of my pocket due to lack of communication, financial hardship, I can go on
Repair Quality - 1.0/5.0
Customer Service - 0.5/5.0 -
Communication was bad. Just received messages on random Friday that the finish date changed
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Thank you!
Customer Service - 5.0/5.0 -
You were so quick and accommodating when I needed my car back sooner!
Returned Clean
Likely to Recommend - 4.0/5.0 -
They did a good job on the repair. I have no complaints with my vehicle. I think they need to do away with the text alerts that are supposed to update you. They also need to communicate a little better. If knew they were closing early on the day I went to pick up my car I could have stayed at work longer and not had to rush to get there before their close time. I would recommend them but make whoever aware of the texting service and speak with them direct and confirm and dates and times.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
The people we nice, but they called to let me know my vehicle was ready on a Friday. I asked what time I had to pick up my car by because I was working. They said they were open until 5:30. I got there about 5:25. They were already locked up, all lights out and no one in sight. I didn't pass anyone leaving there on my way in either. They did not call to let me know they were closing early. I ended up having to keep my rental until Monday. It was just frustrating.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great and made it easy for my daughter to coordinate with the rental car too
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality work and customer service!! Highly recommend!!
Customer Service - 5.0/5.0 -
Great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team was wonderful from the beginning drop off to the end pick up and made everything seamless. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you guys so much!!! For making her beautiful again your team is Amazing from start to finish ❤️
My Experience - 0.0/5.0 -
The work was slow..told me several times the vehicle was ready when it wasn't. I believe they just were trying to run up bill and in some cases didn't do the work they said they did
My Experience - 0.0/5.0 -
The car still need repairs my son ran off the road right after he got the car