Courtesy Body Works

4.9 (951reviews)

97%

(865) 689-2378

4707 Old Broadway, Knoxville, TN 37918

97%

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4707 Old Broadway
Knoxville, TN 37918

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About Courtesy Body Works

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4707 Old Broadway
Knoxville, TN 37918

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Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Courtesy Body Works is Knoxville's Oldest Collision Repair Center opening in 1952. Now with over 72 years in business as a body shop through 3 generations of leadership from the Reynolds family and acquired by the Thompson Family in July 2024. We are centrally located in Knoxville, TN, we service all makes and models and work with all insurance companies; come in today to see the Courtesy Body Works difference.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (951)

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Newest
Rating

867 Customers Rated

5 Stars

80.4% Complete

(765)
4 Stars

6% Complete

(57)
3 Stars

1.8% Complete

(17)
2 Stars

1.3% Complete

(12)
1 Star

0.4% Complete

(4)
< 1 Star

1.3% Complete

(12)

Customers say

Overall Customer Satisfaction

Customers consistently praise Courtesy Body Works for delivering exceptional repair quality, with many noting their vehicles looked brand new or better than before their accidents. The shop receives high marks for its proactive communication, particularly the daily text updates that kept customers informed throughout the repair process. Timeliness is another standout strength, with numerous customers reporting their vehicles were completed on time or ahead of schedule. The friendly, professional, and welcoming staff atmosphere is frequently highlighted, with customers describing a seamless, stress-free experience from drop-off to pick-up. Several customers also appreciated the added touch of having their vehicles cleaned and detailed upon return. A small number of customers noted areas for improvement, including interior detailing consistency and parts replacement completeness, as mentioned directly in their feedback.

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Service Quality
Timeliness
Communication

"Courtesy body Works did a fantastic job at repairing my car. Would definitely use them again and we recommend ..." Read more

"... way to make things comfortable and professional. The work that was completed, on the day they said would be completed was exceptional. Everything was taken cared ..." Read more

"The entire staff was very cordial from the time we entered for an estimate. They stopped their lunch to take ..." Read more

"Exceptional job from start to finish. Look like new when they were finished everything fits back up perfect and ..." Read more

"Every repair I've ever had done at Courtesy is ALWAYS top rated and much appreciated. Very friendly folks as well!"

"Quality work, unbelievable turnaround time and updates that were meaningful yet not intrusive. Nice job."

"Our vehicle was actually finished two business days early."

"... way to make things comfortable and professional. The work that was completed, on the day they said would be completed was exceptional. Everything was taken cared of. Right ..." Read more

"I appreciate the speedy repair and the great job that was done."

"Everything was well done and faster than expected."

"... their pickup was so simple. Also really appreciated the daily text updates on the progress with my car. Thank you all for doing a great job!" Read more

"Got an update on the status of my car repair about every three days. If I called to ask a question, they answer ..." Read more

"Constant communication; very prompt"

"... of my repair. I never had to guess or wait because I got text updates regularly. I know my car is in good hands with Courtesy Body Works." Read more

"Yes by both automated messages and by phone. They are always either available or quick to respond."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication