Courtesy Body Works
4707 Old Broadway,
Knoxville,
TN
37918
USA
Courtesy Body Works is Knoxville's Oldest Collision Repair Center opening in 1952. Now with over 72 years in business as a body shop through 3 generations of leadership from the Reynolds family and acquired by the Thompson Family in July 2024. We are centrally located in Knoxville, TN, we service all makes and models and work with all insurance companies; come in today to see the Courtesy Body Works difference.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
GM Basic
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before their accidents. The professionalism and friendliness of the entire staff received high marks across numerous reviews. A standout highlight is the proactive daily text update system, which customers widely appreciated for keeping them informed throughout the repair process. The seamless coordination with insurance companies and rental car services was also frequently commended. A small number of customers noted minor concerns around specific repair details and cleanliness upon pickup, as mentioned directly in their feedback.
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Service Quality
"Courtesy body Works did a fantastic job at repairing my car. Would definitely use them again and we recommend ..."
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"Exceptional service and customer service"
"... communication was far above my expectations. And the actual repair work is flawless. Thank you"
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"... it to my attention. When I received my truck back, it looked better than before my accident! I highly recommend Courtesy Body Works and will be ..."
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"... family. They kept me informed every step of the way. The work they performed was exceptional. I couldn't tell the difference from were the damage ..."
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"Quality work, unbelievable turnaround time and updates that were meaningful yet not intrusive. Nice job."
"... things comfortable and professional. The work that was completed, on the day they said would be completed was exceptional. Everything was taken cared of. Right ..."
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"Our vehicle was actually finished two business days early."
"Got my truck back before the estimated time. Kept me updated on progress. Truck looked great when ..."
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"Everything was well done and faster than expected."
"... pickup was so simple. Also really appreciated the daily text updates on the progress with my car. Thank you all for doing a great job!"
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"Got an update on the status of my car repair about every three days. If I called to ask a question, ..."
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"Constant communication; very prompt"
"... of my repair. I never had to guess or wait because I got text updates regularly. I know my car is in good hands with Courtesy Body ..."
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"Quality work, unbelievable turnaround time and updates that were meaningful yet not intrusive. Nice job."
Perry
(Toyota owner)
reviewed 9/28/26
My Experience - 5.0/5.0 -
Everyone was professional and polite.
Likely to Recommend - 5.0/5.0 -
I recommend them to anyone that listens.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professional.
Returned Clean
Braden
(Toyota owner)
reviewed 9/28/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Chris
(Kia owner)
reviewed 9/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Nicole
(Nissan owner)
reviewed 9/20/26
My Experience - 5.0/5.0 -
Between the whole family over the years, I’ve dealt with body shops a handful of times or more. This was hands down the most positive experience. The communication was excellent before, during and after. Folks were polite and clear. The work was timely and quality excellent. I would absolutely recommend this shop.
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Marette
(BMW owner)
reviewed 9/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Wonderful shop to work with.
Returned Clean
Courtney
(Mercedes-Benz owner)
reviewed 9/16/26
My Experience - 5.0/5.0 -
Wonderful customer service, so friendly and communicative and the work done on my car was perfect!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Tony
(RAM owner)
reviewed 9/15/26
My Experience - 5.0/5.0 -
Total professionals. I loved working with them.
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Reynaldo
(Subaru owner)
reviewed 9/14/26
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Emily
(Mitsubishi owner)
reviewed 9/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Judith
(Nissan owner)
reviewed 9/14/26
My Experience - 5.0/5.0 -
Great customer service. Kept us aware of whole process. Body work was wonderful. Very happy with every step.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Michelle
(Toyota owner)
reviewed 9/14/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Mary Ann
(Subaru owner)
reviewed 9/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jennifer
(Ford owner)
reviewed 9/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
William
(Mazda owner)
reviewed 9/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kenneth
(Toyota owner)
reviewed 9/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Perry
(Toyota owner)
reviewed 8/31/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Recommend you to anyone needing your services.
Repair Quality - 5.0/5.0 -
Fantastic Job!!
Customer Service - 5.0/5.0 -
Very nice and professional
Returned Clean
Mike
(Subaru owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Rita
(Honda owner)
reviewed 8/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Thomas
(Audi owner)
reviewed 8/28/26
My Experience - 5.0/5.0 -
You all did good. I really appreciated getting a daily text up.