Gerber Collision & Glass - Knoxville/Neal Dr.

My Experience - 5.0/5.0 -

The Gerber team made a stressful time easier. They communicated consistently about needed repairs and answered all my questions thoroughly. They also helped make the rental car transition seamless. I highly recommend!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everything was great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was great very friendly and the job was done well

Customer Service - 5.0/5.0 -

10 out of 10

Returned Clean

My Experience - 0.0/5.0 -

Poor communication . Wrong parts multiple times .

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Communication is horrible . Wrong parts received or ordered wrong not once but twice

Customer Service - 1.5/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

I would like to tell you about a very nice young man that was talking with my wife while she waited for Enterprise to deliver the rental car to Gerber. She was very impressed with the way he carried himself. She said he was very kind to her and they carried on good conversation. His name was Riley. Your company is fortunate to have such a nice person working for you. We were very pleased with the work that your team did. Thank you

Likely to Recommend - 5.0/5.0 -

I will recommend gerber they did a great job

Repair Quality - 5.0/5.0 -

Very good service, I'm very happy

Customer Service - 5.0/5.0 -

Very nice personality

Returned Clean

My Experience - 5.0/5.0 -

Courteous friendly informative. Professional

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

We were very happy with our experience with Gerber Collision. Everyone was helpful & easy to work with.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Absolutely terrific work. I would recommend Gerber Collision to anyone needing auto body repair. Thank you!

Likely to Recommend - 5.0/5.0 -

Simply a terrific experience!

Repair Quality - 5.0/5.0 -

Simply awesome! I would gladly recommend both Farm Bureau and Gerber Collision to family and friends.

Customer Service - 5.0/5.0 -

Customer service was excellent. The car was completed on time and looked great.

My Experience - 5.0/5.0 -

Keeping me informed was helpful - I haven’t tried opening the hood but I’m sure I will be able to once I try to since the repair

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It looks great

Customer Service - 5.0/5.0 -

Always kept in touch during the process

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Well I’m not happy cause they only rreplace one head light and my car look bad . So I call my insurance and will contact you for that. Before you I have an estimate with other shop and it’s was cheaper . Maybe they make better job .

My Experience - 5.0/5.0 -

Looks great, very professional job, would definitely recommend them to anyone..

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional work. Done exactly what they say they will. Timely fashion also.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a very good job repairing damage to our vehicle. Hopefully there will never be a need, but if there is, I would use them again.

Customer Service - 5.0/5.0 -

We were kept in the know every step of the way.

Returned Clean

My Experience - 5.0/5.0 -

Fast efficient service!

My Experience - 5.0/5.0 -

My State Farm rep had this company at the top of its recommendations. Now I see why! My beloved Mustang is home earlier than the expected date and looks spectacular. As a hometown girl, I deeply appreciate that the nearest Gerber shop is in the space that once held the neighborhood movie theater, and the front lobby honors that with pictures, etc. And Miss Ruth at the front desk is so lovely & helpful! Highly recommend.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My favorite car looks as good as new. The paint is perfectly matched. 💙 She was ready for pickup days before the expected date, and Miss Ruth at the front desk was so lovely & helpful. Highly recommended by State Farm and now, me, too!

Customer Service - 5.0/5.0 -

Miss Ruth was very helpful!

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Likely to Recommend - 5.0/5.0 -

Only issue is the wait time really

Repair Quality - 4.5/5.0 -

So the trunk gab on right side is bigger than left side making it uneven. This is very minute. Unless you are really looking you won’t catch it.

Customer Service - 5.0/5.0 -

Ruth is great

Returned Clean