CARSTAR Right Choice

My Experience - 5.0/5.0 -

very satisfied with the customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

excellent job

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I’m still waiting on the rear-view mirror. I hope it comes in soon

Customer Service - 5.0/5.0 -

All good

Likely to Recommend - 5.0/5.0 -

Muy buena recomendación le daría a personas que conozco

Repair Quality - 5.0/5.0

Customer Service - 0.5/5.0 -

Satisfecha muy buen trabajo

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Really great service, but even though I provided an email and phone number, I had to make all the calls to get updated on what was happening. I was also never notified on what needed to be repaired. Fortunately, I was out of town and on vacation, but had I been in Tucson and working, it woul d have been extremely difficult to plan anything.

Customer Service - 3.5/5.0 -

Again, people were nice when I talked to them, but I received only one update on progress over the course of a week and a half. That would have been fine if CarStar had not told me they would update me on progress.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very friendly staff. Car looks like new after repair.

Customer Service - 5.0/5.0 -

Great job

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0 -

Hesitant to recommend for those who want constant updates without asking. But overall good experience

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0 -

Wish they were more communicative of timelines and potential delays. Was told a date for completion, but did not receive an update at the end of the intended date telling me it would be delayed

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did an excellent job and would definitely bring my business back !!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

All car star employees are so sweet and helpful. My car was done in a good amount of time and my car looks brand new like nothing happened to my car.

My Experience - 0.0/5.0 -

Didn’t call me to confirm/move car’s pickup date ahead. Took a week longer than it was supposed to.

My Experience - 5.0/5.0 -

They took great care to make my older vehicle look like new again. They were very helpful and courteous.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The car repair was great and done very swiftly. I also got a complimentary wash and my car has never been that clean!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I've already told my friends and shown them pictures of what was done to my jeep..

Customer Service - 4.0/5.0 -

The girl at the counter was nice.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

Time

Repair Quality - 4.5/5.0 -

Like the work, but took longer than I expected

Customer Service - 5.0/5.0 -

Good