CARSTAR Right Choice

My Experience - 5.0/5.0 -

I used you guys a couple of years ago and your service was literally perfect. Sadly, I had another problem and specifically requested you through GEICO. You guys don’t disappoint you’re a 10 out of 10.

Likely to Recommend - 5.0/5.0 -

I have already...

Repair Quality - 5.0/5.0 -

It was a 10 the last time I needed work done. That's why I came back!

Customer Service - 5.0/5.0 -

Proactive

My Experience - 5.0/5.0 -

Everyone was responsive and quick.

My Experience - 5.0/5.0 -

I am very pleased with the repair. There were obstacles but they were addressed and resolved completely. I would not hesitate to return for repair work again.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was pleasant when we went in, gave us good info

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair looks better than I could’ve hoped, the crew did an amazing job! Chris was great, excellent communication and kept me up to date with the progress.

Customer Service - 5.0/5.0 -

The team did have an unfortunate experience where a dealership sent the wrong grill, that was communicated to me and they let me know the correct one was on the way. Very happy with the customer service

My Experience - 5.0/5.0 -

I'm very happy with how quick they finish the work that I wasn't expecting so soon but it was great I loved how clean the car was thank you very much you guys are great I'll let people know about you bye

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Used them twice before

Repair Quality - 5.0/5.0 -

Friendly and timely. Washed car prior to returning to me. Professional services

Customer Service - 5.0/5.0 -

Very friendly and professional

My Experience - 5.0/5.0 -

Excellent workmanship, friendly and attentive

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Carstar did an amazing repair on our Impala. They went above and beyond to make sure we were satisfied with their work and service. They communicated the status of the repair promptly and fixed an automatic seat problem as well. Thanks, Carstar!!! Their repair made our car look as good as new!!

Customer Service - 5.0/5.0 -

Carstar did an amazing repair on our Impala. They went above and beyond to make sure we were satisfied with their work and service. They communicated the status of the repair promptly and fixed an automatic seat problem as well. Thanks, Carstar!!! Their repair made our car look as good as new!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great place!

My Experience - 5.0/5.0 -

Good Job outstanding

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Out Standing! Good Job

Customer Service - 5.0/5.0 -

Great job

Likely to Recommend - 4.5/5.0 -

Customer service could be better

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The communication was helpful and it was good to know they kept in contact with insurance and car rental.

Customer Service - 5.0/5.0 -

The ppl who called me were kind. I'm glad the insurance ppl spoke with the towing company. They made sure my truck was in a safe place because of after hours for repair shop.

My Experience - 5.0/5.0 -

Everything was perfect, very professional and quick.

Likely to Recommend - 3.5/5.0 -

REVIEW: Scheduled, Actual Appointment for Left Rear Bumper Repair through Other Driver's Auto Insurance, see: GEICO Casuality. COMPELLED, Customer Support Personnel on Clarity relating Body Labor Costs. RECEIVED, Consistent Body Labor Costs via Compulsion vis a vis Auto Insurer with No Surprising Out of Pocket Costs, including for the Auto Insurer. RECOMMEND: Needed Legal Liability Training for Customer Support Personnel, see: Understanding Body Labor Costs and the Perception of Time, also: Day of Actual Labor and True Number of Mechanics Working on Vehicle on a Per Hour Basis. UNDERSTANDING: Revenue Sharing for Mechanics Involved.

Repair Quality - 3.5/5.0 -

REVIEW: Scheduled, Actual Appointment for Left Rear Bumper Repair through Other Driver's Auto Insurance, see: GEICO Casuality. COMPELLED, Customer Support Personnel on Clarity relating Body Labor Costs. RECEIVED, Consistent Body Labor Costs via Compulsion vis a vis Auto Insurer with No Surprising Out of Pocket Costs, including for the Auto Insurer. RECOMMEND: Needed Legal Liability Training for Customer Support Personnel, see: Understanding Body Labor Costs and the Perception of Time, also: Day of Actual Labor and True Number of Mechanics Working on Vehicle on a Per Hour Basis. UNDERSTANDING: Revenue Sharing for Mechanics Involved.

Customer Service - 3.5/5.0 -

REVIEW: Scheduled, Actual Appointment for Left Rear Bumper Repair through Other Driver's Auto Insurance, see: GEICO Casuality. COMPELLED, Customer Support Personnel on Clarity relating Body Labor Costs. RECEIVED, Consistent Body Labor Costs via Compulsion vis a vis Auto Insurer with No Surprising Out of Pocket Costs, including for the Auto Insurer. RECOMMEND: Needed Legal Liability Training for Customer Support Personnel, see: Understanding Body Labor Costs and the Perception of Time, also: Day of Actual Labor and True Number of Mechanics Working on Vehicle on a Per Hour Basis. UNDERSTANDING: Revenue Sharing for Mechanics Involved.

Likely to Recommend - 2.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0

My Experience - 5.0/5.0 -

Great customer service. I was kept aware of the status of the repair

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good customer service.

Customer Service - 5.0/5.0 -

Very good service. Car looks great

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0 -

Quality of repair is very good. I was nervous about the paint matching because my car paint is not very common but it looked fabulous! Very happy with the repair

Customer Service - 1.5/5.0 -

The staff was nice but the communication was very very very poor. I was given 4 different completion dates. I understand parts delay and it takes a while to come in but no one from the business called me to let me know there were delays. The only time I would find out about it was when I would call the business around 3 pm on the day that it was supposed to be done and that’s when they would tell me that it wouldn’t be done that day and they weren’t sure when it was going to be done. It was extremely frustrating because I don’t have rental car coverage with my insurance so it caused a lot of stress. There was also a lot of stress with this because I would plan my day around how to pick my car up and no one would call to let me know it wasn’t going to be that day. Again, I understand there are unexpected delays but I wish someone from the staff would have called me each of those 4 days to let me know there were delays

Returned Clean