CARSTAR Riverside

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Communication and finished product were great.

Customer Service - 5.0/5.0 -

Great communication and very happy with repairs.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was complete and very clean!

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

When I got home, I parked the car, and when I tried to go out on the street, it wouldn't start. So I had to buy a new battery. They didn't realize it needed a new battery. 🪫🥺

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

Not to a friend. Depends on the family member.

Repair Quality - 2.5/5.0

Customer Service - 4.0/5.0 -

To much phone tag.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Communicated the status of the vehicle , completed the repairs accurately

Customer Service - 5.0/5.0 -

Quick to pick up calls , aware of the status with pending job status

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

I think there were a couple hiccups but overall the process was relatively painless.

Repair Quality - 4.0/5.0 -

Rear passenger tail light has a crack from the hail storm that wasn’t fixed. We didn’t notice until after we brought it home.

Customer Service - 3.5/5.0 -

I wanted to rate this higher. They were very nice and cordial but we left the rental car with them and we assured it would get returned. Then we started getting calls from Enterprise. When we called Carstar, they looked into it and apparently our rental has sat in their lot for 3 days because someone hadn’t hit a “submit” button.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Your Manager Bobby did an awesome job of keeping us updated and aware of the repair process. He made sure we knew the process the parts that needed replacing and how they would go about replacing them. His professionalism, a customer service skills were excellent.

Customer Service - 5.0/5.0 -

See previous comments on first page

Likely to Recommend - 5.0/5.0 -

Service was nice.

Repair Quality - 5.0/5.0 -

Nice workmanship. Car looks like brand new.

Customer Service - 5.0/5.0 -

Car looks like it did before the incident

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Much faster than what was shown on estimate. Car looks great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair done earlier than predicted. Nice bonus. Inside of car was cleaned Didn’t expect that.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

It took longer than I expected

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.0/5.0 -

Do not want to lose friends or family respect by recommending.

Repair Quality - 1.5/5.0 -

Poor communication and lacking quality controls

Customer Service - 1.5/5.0 -

Took three paint job tries to match.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0

Customer Service - 3.0/5.0 -

My bumper has already had a piece fall off that we’ve had to push back in and items. Inside of my car were broken.

Returned Clean