CARSTAR Robert's Collision

4.8 (3,701reviews)

96%

(831) 373-1535

234 Ramona Avenue, Monterey, CA 93940

96%

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234 Ramona Avenue
Monterey, CA 93940

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About CARSTAR Robert's Collision

See Photos

234 Ramona Avenue
Monterey, CA 93940

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 30 years.

CARSTAR Robert's Collision is a family owned and operated business. We have been an established business in beautiful Monterey since 1996. Our top priority is to make the repair process as convenient as possible for our customers, with the highest level of service and excellent repair quality at competitive prices.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Acura

Chrysler

Dodge

Fiat

GM Basic

Honda

Hyundai

I-Car

Infiniti

Jeep

Kia

Nissan

Ram

Subaru

Call

Website

Reviews (3,701)

Sort By:
Newest
Rating

3,151 Customers Rated

5 Stars

74.5% Complete

(2758)
4 Stars

6.9% Complete

(254)
3 Stars

1.2% Complete

(46)
2 Stars

0.8% Complete

(28)
1 Star

0.5% Complete

(17)
< 1 Star

1.3% Complete

(48)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before. Communication was a standout strength, with frequent text, call, and email updates keeping customers informed throughout the process. Timeliness was also highly regarded, as numerous customers noted their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and the added touch of returning vehicles cleaned inside and out were frequently highlighted. A small number of customers noted areas for improvement, including communication gaps, delays, and minor post-repair issues, as shared directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"Carstar exceeded our expectations. The quality of work and their customer service is off the charts."

"Excellent service and satisfactory repair. Well deserving of the great reviews and 5 star ratings given by happy customers. Thank ..." Read more

"Thank you for a high quality auto body repair, you guys are amazing!!!"

"... second car i brought here. Both turned out great. Professional, courteous and excellent paint and body work." Read more

"Great efficient work and service. High quality repair."

"... customer service from before I brought my car in until pickup, which was 1 day earlier than expected! I appreciated the thorough communication as well." Read more

"... 2018 Subaru that was rear ended! Looks like new! And all complete earlier than estimated! Attention to detail was awsome!!" Read more

"... new! Everyone was very courteous and professional, The work was completed far sooner than expected. Im very pleased!" Read more

"Very nice service. Was able to complete the repair in less than two days.."

"The finished product is very good. It just took too long."

"Incredible communication! Top notch! No business has ever communicated better."

"CARSTAR was wonderful to work with fixing my new car. They sent daily text messages with updates on the status of the repairs. I did not have to call them and as an added bonus, ..." Read more

"Yes! Great communication via texts, calls & emails. I always new the status of the repair."

"Excellent repair of my Audi. They texted me every day about where they were in the process of the repair. They even delivered my car when it was finished. ..." Read more

"... to send updates on my truck but I never got any. I had to call them to find out if and when it would be done" Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Carstar exceeded our expectations. The quality of work and their customer service is off the charts."

"Excellent service and satisfactory repair. Well deserving of the great reviews and 5 star ratings given by happy customers. Thank ..." Read more

"Thank you for a high quality auto body repair, you guys are amazing!!!"

"... second car i brought here. Both turned out great. Professional, courteous and excellent paint and body work." Read more

"Great efficient work and service. High quality repair."

"... customer service from before I brought my car in until pickup, which was 1 day earlier than expected! I appreciated the thorough communication as well." Read more

"... 2018 Subaru that was rear ended! Looks like new! And all complete earlier than estimated! Attention to detail was awsome!!" Read more

"... new! Everyone was very courteous and professional, The work was completed far sooner than expected. Im very pleased!" Read more

"Very nice service. Was able to complete the repair in less than two days.."

"The finished product is very good. It just took too long."

"Incredible communication! Top notch! No business has ever communicated better."

"CARSTAR was wonderful to work with fixing my new car. They sent daily text messages with updates on the status of the repairs. I did not have to call them and as an added bonus, ..." Read more

"Yes! Great communication via texts, calls & emails. I always new the status of the repair."

"Excellent repair of my Audi. They texted me every day about where they were in the process of the repair. They even delivered my car when it was finished. ..." Read more

"... to send updates on my truck but I never got any. I had to call them to find out if and when it would be done" Read more

Mel (Chevrolet owner) reviewed 9/26/26

Great service.

Great service

Franklin (Lexus owner) reviewed 9/25/26

Misuk (Lexus owner) reviewed 9/25/26

It was my second visit. I will recommend Carstar to all my friends.

Updating every step and doing great job on my car, I am very satisfied.

All steps who are working there are nice and friendly.

Laura Rose (Honda owner) reviewed 9/24/26

Great service

Janet (Toyota owner) reviewed 9/24/26

Appreciated Pedro’s assistance through this repair.

Veronica (Volkswagen owner) reviewed 9/24/26

I really appreciate how I was kept informed of progress and the job you did was fantastic

I had a great experience even with a small delay. Everyone who helped me seemed eager to do so, thanks

Judy (Lincoln owner) reviewed 9/23/26

Hope (Lexus owner) reviewed 9/22/26

Carstar Roberts Collision is the only place to go. A friend told me about you. This is the second time I had work done.

My car looks beautiful. I appreciated the status updates. The quality of the work was awesome.

Nadine (Toyota owner) reviewed 9/22/26

Eric (Jeep owner) reviewed 9/21/26

Everyone at Carstar was great! They turned my horrible car accident into a quick and pleasant repair experience.

Christina (Chevrolet owner) reviewed 9/21/26

CARSTAR offered an amazing experience from the moment I stepped into the store until the day I stepped outside with my rejuvenated vehicle. Everybody is completely professional, caring, and capable. These people put a smile on my face!

Excellent service work and customer service

Tamara (Toyota owner) reviewed 9/21/26

Kathryn (Nissan owner) reviewed 9/21/26

the shop did a great job. looks nice. it was just frustrating with the delay for parts and then they received the wrong part and had to reorder. so it took a lot longer than planned. They kept me informed throughout and I am happy with the outcome.

April (Nissan owner) reviewed 9/21/26

Renee (Mazda owner) reviewed 9/21/26

My car was completed before schedule.

I was always updated

Yazmeen (Hyundai owner) reviewed 9/21/26

Communication was amazing, everybody made it very easy and the repair was quick! Thank you:)

Harvey (Mercedes-Benz owner) reviewed 9/21/26

CARSTAR is truly a super star business! Linda was so thoughtful and communicative all through the process. And when I picked up my car I couldn't be more pleased how it looks. We'll done CARSTAR!

Christa (Mazda owner) reviewed 9/17/26

Really great team and made everything truly easy, from rental car to communicating .

Everyone was warm and kind

Bruce (Toyota owner) reviewed 9/17/26

Lawrence (Ford owner) reviewed 9/17/26

great job

all a round Satisfied thank you . good job and fast

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When leaving your vehicle, make sure the auto body shop completes a prior damage inspection to identify any scratches or dents not related to the accident.

CARSTAR Robert's Collision

Get an AI powered repair cost prediction

Schedule an estimate appointment

About CARSTAR Robert's Collision

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (3,701)

3,151 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0