Gene's Import Auto Body, Inc.

4.9 (1,188reviews)
99%
531 Shasta Avenue,  Sand City,  CA  93955
Online Estimate

In operation 50 years.

Gene's Import Auto Body works on all make and model cars. Since we are consider the premium shop in the Monterey Bay area local dealerships asked us to be there body shop. The dealerships are : BMW; MERCEDES; PORSCHE; TESLA; LEXUS; and TOYOTA. Our standards are high but are prices are comparable to the surrounding shops. We have certified technicians to work on Mercedes and Tesla but being the premier shop and have worked on 100's of other luxury models we are considered the shop to go too. We work with all insurance companies, and with estimators having over 30yrs of experience with insurance companies, the process will go much smoother.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Mercedes-Benz
Call
Email

Reviews (1,188)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The professionalism and friendliness of the team are frequently highlighted, along with outstanding customer service that made clients feel cared for and valued. Communication throughout the repair process is widely commended, with customers appreciating being kept informed at every step. Timeliness is generally well-regarded, with several repairs completed ahead of schedule. A few customers noted occasional delays and inconsistencies in front-desk communication as areas they felt could be improved, and one customer raised a concern about vehicle condition at pickup. Overall, the vast majority of feedback reflects a highly satisfied customer base that enthusiastically recommends the shop.
AI-Generated from reviews written in the last 12 months
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"... happened. From start to finish, their team demonstrated top-tier professionalism, clear communication, and true craftsmanship. They kept me informed throughout the process and ..." Read more
"... fender benders. They are an exceptional company and all their employees pay attention to the smallest items and make the customer comfortable with what is always ..." Read more
"... start to finish communication flawless. They are beyond efficient, kind, and understanding! What more can you ask for! Best experience Ive ever had is with Genes Repair. ..." Read more
"Stellar service from the staff and repair was done perfectly."
"... time, and final pick up time exactly as estimated. The repair work is excellent. Friends have also commented that the work is excellent. Receptionist at Customer ..." Read more
"Said it could be up to 8 days & it was done in 5 :"
"Always on time or sooner!"
"... called close to completion and re confirming time, and final pick up time exactly as estimated. The repair work is excellent. Friends have also commented that the ..." Read more
"Consistency in reporting timeliness. Communications between customer and. Various front office personnel not ..." Read more
"Everyone we interacted with was very nice. The repair took longer than original estimate."
"... communicative, and efficient throughout the entire process. They set clear expectations and exceeded them. Its rare to find this level of quality and service—absolutely ..." Read more
"... Repair… Perfect Customer Service From start to finish communication flawless. They are beyond efficient, kind, and understanding! What more can you ask for! Best ..." Read more
"I had to call several times and check as the front desk was giving me different information than originally stated,"
"Great service and communication throughout process. The repair work was perfect."
"Excellent communication, excellent and highly professional work on our car, very nice people."

Likely to Recommend

Your team is personable, communicates beautifully from start to finish and the work itself is top notch. Adore you are Tesla qualified-those computers need your expertise.

Repair Quality

Wish the line of customers in front of me was shorter, seemed like a long time for the work that was required to be completed.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Have been coming to Genes for many years. They do an amazing job every time. Honest, reliable and do beautiful work. Definitely recommend!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would definitely recommend- everyone was so helpful, work quality was great and my car was so clean when I picked it up. Thank you!

Repair Quality

Everything looks great!

Customer Service

All the people I talked to in customer service were polite, pleasant and helpful!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My truck is beautiful. It looks better than it ever has since I owned it. They also did some extras that I didn't expect.

Customer Service

Everyone was friendly and helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very Professional and a Great Job

Customer Service

Great Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Organized and efficient. The team at Gene’s Import Auto Body are experts at what they do. Straight forward and fantastic results.

Likely to Recommend

Friendly, professional, dedicated staff; clean facility. When we picked up the car it looked like it just came off of the showroom floor.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Klara at the front desk was very helpful and a lovely person.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Definitely will recommend.

Repair Quality

I appreciated being given a time estimate after drop off, then being called close to completion and re confirming time, and final pick up time exactly as estimated. The repair work is excellent. Friends have also commented that the work is excellent. Receptionist at Customer desk is wonderful: friendly, communicative, and caring. Thank you, Gene’s Import Auto Body! 🤗

Customer Service

Receptive and communicative. Appreciated their attention with a busy schedule.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Jason was great to deal with. Unfortunately have been to Gene’s a number of times but service and quality of work are always great. Car was completed on projected schedule, very appreciative thank you. Entire facility and staff very professional. Steve

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Jaysun was great in terms of his communication . Cheers to him—he was available to me via phone and text really any time, which really helped. The car was in amazing shape when we got it back. Thank you!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job

Customer Service

10 plus

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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