Gene's Import Auto Body, Inc.

5.0 (1,198reviews)
100%
531 Shasta Avenue,  Sand City,  CA  93955
Online Estimate

In operation 50 years.

Gene's Import Auto Body works on all make and model cars. Since we are consider the premium shop in the Monterey Bay area local dealerships asked us to be there body shop. The dealerships are : BMW; MERCEDES; PORSCHE; TESLA; LEXUS; and TOYOTA. Our standards are high but are prices are comparable to the surrounding shops. We have certified technicians to work on Mercedes and Tesla but being the premier shop and have worked on 100's of other luxury models we are considered the shop to go too. We work with all insurance companies, and with estimators having over 30yrs of experience with insurance companies, the process will go much smoother.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Corvette C8
GM Basic
GM Electric Vehicles
I-Car
Mercedes-Benz
Call
Email

Reviews (1,198)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or even better upon return. The professionalism and friendliness of the team are frequently highlighted, with customers feeling cared for, heard, and appreciated throughout the process. Communication is widely commended, with many customers noting they were kept informed at every step. Timeliness is generally well-regarded, with several customers receiving their vehicles ahead of schedule. A few customers noted areas for improvement directly from their experience, including more proactive status updates, greater consistency in information provided by front office staff, and ensuring all vehicle systems are fully functional at pickup. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... happened. From start to finish, their team demonstrated top-tier professionalism, clear communication, and true craftsmanship. They kept me informed throughout the process and ..." Read more
"... fender benders. They are an exceptional company and all their employees pay attention to the smallest items and make the customer comfortable with what is always ..." Read more
"Excellent Repair… Perfect Customer Service From start to finish communication flawless. They are beyond efficient, ..." Read more
"Have been coming to Genes for many years. They do an amazing job every time. Honest, reliable and do beautiful work. Definitely recommend!"
"... time, and final pick up time exactly as estimated. The repair work is excellent. Friends have also commented that the work is excellent. Receptionist at Customer ..." Read more
"... to detail really shows. The team was professional, communicative, and efficient throughout the entire process. They set clear expectations and exceeded them. Its ..." Read more
"... Repair… Perfect Customer Service From start to finish communication flawless. They are beyond efficient, kind, and understanding! What more can you ask for! Best ..." Read more
"Communications between customer and. Various front office personnel not getting communicated to others who ..." Read more
"Your team is personable, communicates beautifully from start to finish and the work itself is top notch. Adore you are Tesla qualified-those ..." Read more
"You guys really do good work. Communication could be improved though"

My Experience

My Experience

I especially appreciated how you all listened to our concerns about the work and took the car back and did a little more work. I felt like you valued our business.

Likely to Recommend

I have recommended my neighbors already

Repair Quality

Superb. On- time service. Very professional!

Customer Service

Top- notch!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great work. Great communication during the process. All was outstanding.

Likely to Recommend

I always recommend Gene’s Autobody.

Repair Quality

Great staff, fast and efficient service. I’ve been customer here for decades and they do great work and provide a high level of service.

Customer Service

Everyone we dealt with was great.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Anthony was very helpful and thorough. He made the process very easy and quick. Thank you so much!

My Experience

We did not expect to get the work done on the day we first took the car in. This the fourth time you have done excellent body work for us. Nothing personal, but we hope not to see your body shop for awhile

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

You guys really do good work. Communication could be improved though

Repair Quality

Repairs perfect. The interior the car was very dusty and the cameras did notveork when I picked up the car. It got resolved pretty quickly.

Customer Service

I had to call to find out if the car was ready, it was

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

They took good care of my truck and I was pleased when they were finished.

Customer Service

They were always friendly, professional and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Your team is personable, communicates beautifully from start to finish and the work itself is top notch. Adore you are Tesla qualified-those computers need your expertise.

Repair Quality

Wish the line of customers in front of me was shorter, seemed like a long time for the work that was required to be completed.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Have been coming to Genes for many years. They do an amazing job every time. Honest, reliable and do beautiful work. Definitely recommend!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would definitely recommend- everyone was so helpful, work quality was great and my car was so clean when I picked it up. Thank you!

Repair Quality

Everything looks great!

Customer Service

All the people I talked to in customer service were polite, pleasant and helpful!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My truck is beautiful. It looks better than it ever has since I owned it. They also did some extras that I didn't expect.

Customer Service

Everyone was friendly and helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very Professional and a Great Job

Customer Service

Great Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Organized and efficient. The team at Gene’s Import Auto Body are experts at what they do. Straight forward and fantastic results.

Likely to Recommend

Friendly, professional, dedicated staff; clean facility. When we picked up the car it looked like it just came off of the showroom floor.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

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