CARSTAR Robert's Collision
In operation 30 years.
CARSTAR Robert's Collision is a family owned and operated business. We have been an established business in beautiful Monterey since 1996. Our top priority is to make the repair process as convenient as possible for our customers, with the highest level of service and excellent repair quality at competitive prices.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 1.5/5.0 -
I recently had my truck repaired here and overall the work looked great and the staff were professional. However, after picking up my vehicle, I noticed a noise that my truck didn’t have when I originally dropped it off. I’m hoping the shop can take another look and help figure out what might be causing the new noise. Other than that, the experience was good and I appreciate the work that was done. Looking forward to getting this resolved.
Repair Quality - 1.5/5.0 -
I recently had my truck repaired here and overall the work looked great and the staff were professional. However, after picking up my vehicle, I noticed a noise that my truck didn’t have when I originally dropped it off. I’m hoping the shop can take another look and help figure out what might be causing the new noise. Other than that, the experience was good and I appreciate the work that was done. Looking forward to getting this resolved.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Carstar Roberts collision made an uncomfortable situation bearable. I was advised each day of the progress of my vehicle repair and they deliver the vehicle on the said date promised. Linda Castellanos was better than excellent!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
George really helped streamline the process. I’ve never made a claim for myself as I’ve always lived with the minor & sometimes major dents. I was really expecting a big to do; but George & staff made it very easy. Thank You.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service across the board; from initial meeting, to working with my insurance to streamline the coverage process, to making & keeping the appointment, to shuttle service & finally to same day pick-up. The finished repairs look like the original OEM product....so yes; I'm very happy & would recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was great and the van looks brand new! My family and I will choose them everytime!
Customer Service - 5.0/5.0 -
Everyone was great and the van looks brand new! My family and I will choose them everytime!
Returned Clean
My Experience - 5.0/5.0 -
Linda Castellanos was great 👍
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice job well done thanks for cleaning my wheels
Customer Service - 5.0/5.0 -
Top shelf
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
An absolutely spectacular job… far above my expectations
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am completely satisfied with George’s professionalism to thoroughly provide all the process and timely updates. But I don’t like a sudden surprise that they charged 3% processing fee for my credit card payment without telling me in advance.
Likely to Recommend - 4.5/5.0 -
George has been very kind and professional throughout this process. He clearly explained everything and kept me well informed. He was also very quick to respond to my questions and provided timely updates via text message. I truly appreciate his expertise, professionalism, and support. However, I would like to mention one concern. When I paid for the repair at the counter, I was informed that there is a 3% charge for using a credit card. I was not aware of this beforehand and felt uncomfortable learning about it only at the time of payment. It would have been helpful if this information had been shared in advance so that I could have prepared a different method of payment. Thank you.
Repair Quality - 4.0/5.0 -
George has been very kind and professional throughout this process. He clearly explained everything and kept me well informed. He was also very quick to respond to my questions and provided timely updates via text message. I truly appreciate his expertise, professionalism, and support. However, I would like to mention one concern. When I paid for the repair at the counter, I was informed that there is a 3% charge for using a credit card. I was not aware of this beforehand and felt uncomfortable learning about it only at the time of payment. It would have been helpful if this information had been shared in advance so that I could have prepared a different method of payment. Thank you.
Customer Service - 4.0/5.0 -
George has been very kind and professional throughout this process. He clearly explained everything and kept me well informed. He was also very quick to respond to my questions and provided timely updates via text message. I truly appreciate his expertise, professionalism, and support. However, I would like to mention one concern. When I paid for the repair at the counter, I was informed that there is a 3% charge for using a credit card. I was not aware of this beforehand and felt uncomfortable learning about it only at the time of payment. It would have been helpful if this information had been shared in advance so that I could have prepared a different method of payment. Thank you.