CARSTAR Robert's Collision
In operation 30 years.
CARSTAR Robert's Collision is a family owned and operated business. We have been an established business in beautiful Monterey since 1996. Our top priority is to make the repair process as convenient as possible for our customers, with the highest level of service and excellent repair quality at competitive prices.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service and quality workmanship, thank you!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jordan was very nice and very professional. He always kept me informed. Jessica was also very helpful.
Returned Clean
My Experience - 0.0/5.0 -
Disappointed the way the claim was handled, there was no Justification to submit partial estimate of the damages. I didn’t get inform about the situation and got claim approval for the partial repairs , instead of whole damages on the car . Didn’t keep me in loop about the claim process , which could not help to repair the full damages.
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
You shop submitted partial initial estimate ,instead of submitting estimates for all the damages in the car .My car could not get repaired full as the all the damages which were identified by myself didn’t include in the initial claim so insurance denied the subsequent claim and said per your shop this damage is not part of the incident.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
George and the team are straight shooters. Minor change orders but was communicative throughout the process. Minor indentation noted on the bumper but gonna give it some time to straigten out. .
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
The water spots they were asked to remove have slowly started to reappear on the hood of the car
Customer Service - 3.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Came to get seatbelts replaced. When i got in the car to use the driver side seatbelt it locked be for clicking in the side. Doesn't seem like it was tested after it was replaced.
Customer Service - 4.5/5.0 -
Would have loked a call to let me know the car was done
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job Carstar staff excellent service very friendly and the repair was top notch. Fast service and quality of the repair second to none. 5 Star rating for this company.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great work and timely repairs very satisfied
Customer Service - 5.0/5.0 -
customer service was excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This was my first time experiencing the excellent customer service from Robert’s. The entire staff was friendly and attentive. Once my claim was sent to Robert’s, I received a call from my Estimator George Markos making sure the appointment time I was given was the best for me. That spoke “volumes” to me. Once I dropped my car off, I received text updates as my car went through the repair process. And, I received my car once the repair was finished, Robert’s took my car back to the first day I purchased it! I highly recommend Robert’s Collision Repair.