CARSTAR Robert's Collision
In operation 30 years.
CARSTAR Robert's Collision is a family owned and operated business. We have been an established business in beautiful Monterey since 1996. Our top priority is to make the repair process as convenient as possible for our customers, with the highest level of service and excellent repair quality at competitive prices.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
This is I think my 4th time having body work on a car there and it is always a great experience
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Matt is fantastic.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Roberts did an excellent job on my repair and kept
Customer Service - 5.0/5.0 -
Roberts did
Returned Clean
My Experience - 5.0/5.0 -
Courtesy, commitment to excellence plus an interpersonal manner that makes you feel your individual project matters. I wax a returning customer and will be again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The fact that the car was washed and the interior was totally cleaned made me the happiest man in the world!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
I was surprised that the only part that had to be ordered for my repair job turned out to be a refurbished part(if at all). It looked like my original piece. And since the insurance company paid for a new a part, I expected to see a new part. Also, I instructed Matt twice before to note in the work order to check my brake lights, fuses, and wiring to fix the issue as they were not working which I did not know if it was due to the accident or not. My Jeep was in your shop for a week. On the last day, I called to ask the status of your findings to learn it had not been done and I would have to continue driving without brake lights until the following week for the next available appointment with your shop. I, then, had to schedule with the local Jeep Dealership to have it fixed at a higher price. Additional money out of my pocket and lost revenue for your company. Now, I have a bad taste to use your shop in the future.
Customer Service - 2.5/5.0 -
See first comment for notes.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
A little strange to be asked to fill out a survey before all my parts have been given to me, but other than that, good service.