CARSTAR Robert's Collision
In operation 30 years.
CARSTAR Robert's Collision is a family owned and operated business. We have been an established business in beautiful Monterey since 1996. Our top priority is to make the repair process as convenient as possible for our customers, with the highest level of service and excellent repair quality at competitive prices.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
You need to have someone at the front at all times
Repair Quality - 5.0/5.0 -
Looks new
Customer Service - 2.5/5.0 -
You need to have someone at the front at all times
Returned Clean
My Experience - 5.0/5.0 -
Awesome staff and friendly service. Easiest transaction ever!
Likely to Recommend - 5.0/5.0 -
Awesome staff. Awesome service. Ricky and matt were amazingly detailed.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Of the three USAA repair shops I have dealt with in the past 12 Years of Living on the Monterey Peninsula this is by far the best.
Repair Quality - 5.0/5.0 -
Very satisfied with everything from initial Communications through final inspection and acceptance of the repaired vehicle. Addition having a rental car company on site made things very convenient.
Customer Service - 5.0/5.0 -
Accurate truthful and Timely.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
George markos was amazing and super helpful
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 1.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
As far as I can tell so far, the actual body work was just fine. However other parts of service were kind of sloppy. For instance, the interior of the “trunk” was incompletely put back together. That rear pad was very clearly re-enstalled poorly and way off kilter. The rear cover wasn’t put back on, possibly because the rear right seat and seat belt was not put back properly, making it almost impossible to replace the rear cover in its slot. Most importantly, when I returned home later this evening I found that the car wouldn’t lock properly. The driver’s side door doesn’t lock electronically, where the car locking system worked fine when I dropped it off. I will now have to contact you all on Monday and return to have that fixed. Obviously nobody carefully checked the car over before calling me to say it was ready. I can’t help but wonder if this was rushed so I could be called a few minutes before noon so I’d have to return my rental today rather than Monday. Just makes me wonder.
My Experience - 5.0/5.0 -
Ricky is amazing and was so understanding. Really went the extra mile to make sure that everything was perfect. Extremely kind and hard working person.
My Experience - 5.0/5.0 -
Beautiful job! My car looks like new!
Likely to Recommend - 5.0/5.0 -
Wonderful experience!
Repair Quality - 5.0/5.0 -
robersts did an amazing job!
Customer Service - 5.0/5.0 -
Jordan was absolutely wonderful to work with!