CARSTAR Spectrum Auto Cortlandt
In operation 20 years.
CARSTAR Spectrum Auto Cortlandt is a state of the art, full service collision repair shop that focuses on providing the highest level of service to each and every customer as well as exceeding perfection with every repair that we do. Our facility is I-Car Gold certified.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Kiki, John, and the team were great- car looks new, process was smooth- Thanks again!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Repair was completed in less 1hour and still paid for full estimate it would take 3 hours to complete
Customer Service - 0.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
During repairs, the trunk was left open during the rain or washing the car and multiple contents in the trunk were damaged beyond repair. The trunk is still wet and still have what was salvaged drying. I’m really upset about this because I really take good care of my car. I used to have the original plastic cover and materials in the trunk and they were destroyed and it was so much water that the side cubbies in the trunk were 1/3 filled with water. I’m upset with the carelessness!
Likely to Recommend - 3.0/5.0 -
Not very likely since the experience I had with Fabricio coursing me out. I'll try Carstar at Nyack if there is another time to compare service and repair.
Repair Quality - 3.0/5.0 -
The first time was a disaster. The second time was better. Still checking for leaks after the rain.
Customer Service - 2.5/5.0 -
John and Kiki are ok but when my call was transferred to Fabricio...he coursed at me because he didn't like I said the job to my car was done very poorly.
My Experience - 5.0/5.0 -
Everyone was very knowledgeable, professional, and very friendly. Grateful for the great job CarStar did on my car! Awesome workers!👍🏼👏🏼
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Definitely recommend you have your vehicle repaired here.
Repair Quality - 5.0/5.0 -
Excellent work and team. Highly recommend. Car was ready when promised. Seamless process.
Customer Service - 5.0/5.0 -
Communication through process was excellent. Kiki was amazing.
Returned Clean
My Experience - 5.0/5.0 -
My car was in great hands and it looks beautiful again ! Everyone there was very helpful! I would highly recommend this shop to everyone!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Car came out looking good., and thank you for working with me
Customer Service - 5.0/5.0 -
Great service
My Experience - 5.0/5.0 -
John was very detailed when returning my vehicle. He made it look better than the showroom.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly service all around. John was very detailed with my car. It looked better than from the showroom.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you everyone for all that you did for myself and my wife we really were satisfied from the very moment we spoke to you guys to the very end of our conversation thank you for going above and beyond and then some to making us feel comfortable I would definitely recommend my friends and family and will also be returning when needed thanks again God bless
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Overall it was a good job. I could see where someone tried to clean the windows but they were streaked. The color was slightly off . I worked as an auto body technician for many years so I tend to be pickier than most of your customers. I was happy with the fit and alignment of the new tailgate and bumper.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice job 👏 👍 👌
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
Unbelievable service, they are #1 Customer Service with Kikki and the team Was incredible, referrals a definite yes .
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Get me informed, polite helpful staff
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Had to make a repeat trip but no big deal Everyone very friendly and helpful
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very satisfied with the work.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Very clean
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff is terrific and the workmanship is superb. I really appreciate the friendly staff. They made the whole experience so smooth and worriy free for me! Thank you so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car star was easy to work with. They kept informed as the repair progressed even over a holiday weekend.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Not sure. Would wait till the bumper gets fixed
Repair Quality - 2.5/5.0 -
The bumper still needs to be repaired.
Customer Service - 2.5/5.0 -
I addressed the issue but have not heard back from the shop with update yet