CARSTAR Spectrum Auto Cortlandt

4.8 (426reviews)
96%
2104 ALBANY POST ROAD,  Montrose,  NY  10548
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In operation 20 years.

CARSTAR Spectrum Auto Cortlandt is a state of the art, full service collision repair shop that focuses on providing the highest level of service to each and every customer as well as exceeding perfection with every repair that we do. Our facility is I-Car Gold certified.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Alfa Romeo
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram
Tesla
Call
Email

Reviews (426)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, professional, and exceeding expectations. Many noted their vehicles were returned looking brand new, with excellent color matching and attention to detail. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was widely commended, as vehicles were often completed ahead of schedule. A few customers noted areas for improvement, including instances of delayed repairs, paint inconsistencies, and one report of interior damage during the repair process. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Very excellent customer service, supreme craftsmanship, and top of the line seamless repairs. I am very pleased with the outcome."
"... completed well within the expected timeframe and the quality of the repairs exceeded my expectations. I am very pleased with the final results and the ..." Read more
"My car was repaired so well I cant tell anything happened to it! Great job and quickly done! Thank you!"
"The work was professional. Looked like new when I received my jeep back. They also detailed the inside and out which was ..." Read more
"I am completely satisfied because they excelled at both customer service and quality of repair. The car was delivered in immaculate condition and ..." Read more
"... excellent experience with the service. The work was completed well within the expected timeframe and the quality of the repairs exceeded my expectations. ..." Read more
"Prompt service, vehicle was ready before It was expected"
"Car was repaired before original prediction. Very grateful!"
"2 days in and out."
"... kept me informed throughout the entire process, and they got the car ready a week earlier than predicted. It was a great team of very nice guys." Read more
"... dropping my vehicle off to picking up my vehicle. Communication throughout the time my vehicle was at the shop was A+!" Read more
"They were highly efficient with their work, consistently updating me on the progress of my car. Every day, I received messages detailing the work ..." Read more
"... knowledgeable, and did an amazing job with the repair, keeping me informed throughout the entire process." Read more
"Excellent service - attention to detail and communication Car finished ahead of schedule- everyone friendly and helpful and responsive- ..." Read more
"Took longer than expected and less communication on progress than expected"

My Experience

This was my second experience with the folks at CARSTAR ! For both times, my vehicle was repaired quickly and to my satisfaction . I was kept updated on the status on the repair work often. The staff were professional , organized and handled all aspects of the job . I would highly recommend this company .

My Experience

My Experience

The texts to give me the status of the car repair were helpful. The car Oops like it did when I drove it off the dealer’s lot. Great job! Thank you!

My Experience

Kiki and Jonathan were amazing. They kept me informed about everything and they made sure that everything was taken care of. They did a great job and my vehicle looks amazing.

Likely to Recommend

Repair Quality

We had a good experience at Carstar. The staff were very friendly and helpful, and we got our car back in a timely manner.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looks great

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Carstar was extremely helpful throughout the whole process! Kiki is amazing and took the time to explain anything I had questions about. She went above and beyond in her service. My cat looks good and is running smooth and they even made the rental process super smooth. Thank you, Carstar!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kiki and John were AWESOME! They made a stressful situation feel less stressful. I felt totally assured that my car would get fixed! It came out beautiful! Kiki made everything so easy and smooth! Great work guys! 🙂

My Experience

All the staff there are amazing. You get frequent updates with progress and timeline of completion. I am very happy with the repairs they did on my cars and will highly recommend them any time.

Likely to Recommend

I will highly recommend this shop

Repair Quality

Awesome service, vehicle running well

Customer Service

Excellent service, awesome people. I love her

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

They did a great job and a quick turnaround.

Customer Service

They had everything in control for start to finish.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kiki was so helpful she has a great personality made me feel very comfortable my car looks great I would definitely recommend this place thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You are GooooooooooooD lOVE YOU

My Experience

All were courteous and made my unfortunate situation tolerable. Kiki was great and helped me with calls and texts regarding the status of the repairs.

Likely to Recommend

Repair Quality

The quality of work was great.

Customer Service

Everyone was courteous and they did a great job. Kikki was great making sure I received calls and text messages regarding the status of my car.!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They worked on another vehicle I had before.I was satisfied then and truly satisfied again.

Repair Quality

Very professional and timely..

Customer Service

Very friendly and informative

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Kiki, John, and the team were great- car looks new, process was smooth- Thanks again!

Likely to Recommend

Repair Quality

Kiki, John, and their team there were great

Customer Service

Communication was great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Repair was completed in less 1hour and still paid for full estimate it would take 3 hours to complete

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

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