CARSTAR Spectrum Auto

4.9 (1,572reviews)
98%
175 S Route 303,  West Nyack,  NY  10994
Bot
Shop AssistantSparkles

In operation 6 years.

Carstar Spectrum Auto is a state of the art, full service collision repair shop that focuses on providing the highest level of service to each and every customer as well as exceeding perfection with every repair that we do. All of our techs are I-Car Gold certified as well as holding many OEM certifications. We are certified collision center for Tesla, GM, Nissan, Infiniti, Hyundai, Kia, Alpha Romeo, Dodge and many more

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Cadillac CT6
Corvette C8
Ford
GM
Honda
Hyundai
I-Car
Infiniti
Kia
Nissan
Nissan GTR
Tesla

Reviews (1,572)

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Repair Quality

Nice work. Love it

Customer Service

Returned Clean

My Experience

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Customer Service

My Experience

EXCELLENT WORK. Iam really satisfied with all the services they provided me for my Jeep Wrangler 2022. Really amazing staff and management

Likely to Recommend

this has been by far my best experience

Repair Quality

courteous, efficient, timely. Exceeded expectation, made experience flawless.

Customer Service

efficient, courteous. Excellent repair.

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Returned Clean

My Experience

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Returned Clean

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Returned Clean

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Returned Clean

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Returned Clean

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Returned Clean

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Customer Service

Receptionist was very helpful, but conversation with other personnel was difficult and rushed!

My Experience

No complaints, very professional

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Repair Quality

Customer Service

My Experience

Repairs were rushed , screws were missing throughout the replaced parts. hatch door is not aligned one side has a larger gap than the other , Honda emblem is cracked and missing the corner and was not replaced as the other emblems were . After market parts used just don’t fit the car they way they should . When the hatch door is closed it still sticks out and looks open , not flush they was the rest of the car doors are and should be . Rubber seal on the hatch door opening is ripped . The hood of the car was not closed all the way when returned to me , gap was not immediately noticeable but still dangerous in itself as I drove home like that and at any moment the hood could have opened causing an accident . Pictures taken reflect all areas where work just was not done properly aside from color match on the car being slightly off

Likely to Recommend

Repairs not done as they should have been

Repair Quality

The work seemed rushed. Screws were falling out when the trunk was opened. When closed the trunk door has a visible gap difference from left to right side where you can see it is not aligned properly possibly due to missing screws. The rubber seal around the door is ripped . The invoice shows there was certain after market parts that were used that do not fit the rear of the car properly, you can see the gaps and areas that stick out on the bumper . When you compare left side to right side under the car by the tires you can see where more screws are missing that would hold the black paneling in place and one was not installed properly. When the trunk/hatch door is closed is does not seal properly to the car as it should , closes and still sticks out as if it is open about 1/2” . The hood of the car was also left open , not noticeable at first but dangerous in itself . Other things pictures taken will reflect if needed.

Customer Service

My Experience

Very friendly staff, from Victoria at the front desk over the phone to the techs in the back who explained the repair process in detail. My car got picked up from my house in less than two hours & that was when I knew I made the right choice to go with Spectrum…

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Returned Clean

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Likely to Recommend

They seemed more professional and competent than the few others I have used

Repair Quality

They were terrific. I got daily status report and they sent final "Your car is ready" day early. Job looks great, you can't tell anything happened.

Customer Service

Very polite, knowledgeable staff. From initial inspection to final pickup, everyone was friendly and helpful.