CARSTAR Troy
In operation 12 years.
When it comes to quality collision repair, there's only one name that brings both a nationally recognized reputation for customer service and neighborhood convenience - CARSTAR. At CARSTAR, you and your car are taken care of with the state-of-the-art repair services and highly personalized attention that restores your vehicle and your peace of mind. CARSTAR is the nation's largest collision repair franchise with locations across the United States and Canada*. At TROY CARSTAR, we understand that any accident, regardless of how large or small, is a very stressful event to everyone involved. We want to get your vehicle repaired and returned to you as quickly as possible, in at least the same or better condition than before the accident and for years to come. We offer the finest in collision repair and customer service and have a genuine interest in you and your vehicle.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
There is no reason to complain. I am happy with the results and the excellent service. We had good communication during the repair process, Thank you Kelly and Carly!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic service. Fantastic repair. Timely. Loved the email updates. 100% thrilled.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very courteous and appreciated their updates on the progress of the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for getting our car done in time for our family vacation. We really appreciate it!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The seal does not seem as good as the original door, itâs louder, like a window is open when we are driving. But it looks great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Sandy was absolutely fantastic to deal with and I would definitely not hesitate to give her a referral anytime.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was totally impressed with the quality of service provided by Carstar. From the beginning of the process to the end, Sandy was great to work with. She replied quickly to emails and phone calls answering any questions I had. I was blown away by the photo updates sent each day via text. I LOVED that and I have never had that kind of service offered any where else. The repairs were spot-on. I was really excited to see the techs kept my rear window (which had our school decal on it). They even supplied some touch up paint should I need it in the future. I was so glad they were able to repair my old car after it was unfortunately rear ended. It's like the car from the cheesy car commercials - I bought it brand new after college - my first big investment. It's the car we drove away in after our wedding, the car I brought my daughter home in from the hospital, and now it's got a renewed chance at being the one we give to her when she turns 16 in a fews years (whether she likes it or not, ha!). Thanks for keeping it going!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
overall, i am happy, accept when they said that they would set up my car rental next door before the weekend for me to pick up that monday they did not. i was not happy at all and i had to settle for the only car that was availble in the lot. there should be some sort of checks and balance to ensure that jobs are done. the car that i had to take was not apppropriate for what was needed, that was unacceptable, there was no concilitory gesture made, all i got was a "sorry". that is not how a company does business. however, my truck was well done, that is why i came back as a repeat customer.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I checked the Chevy Cruze over and found everything looking excellent ! I am very well pleased and I appreciate the way you gave me progress reports ! Excellent job ! Please pass along my Thanks and appreciation to all involved ! Thank You Again... Lonnie
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I found the daily updates very helpful and eased anxiety on how my car was getting along. I also found enterprise being next-door extremely convenient. All your staff is super friendly and helpful. And lastly having my car cleaned out inside and out was wonderful surprise. I would recommend you. Awesome job.