CARSTAR Troy
In operation 12 years.
When it comes to quality collision repair, there's only one name that brings both a nationally recognized reputation for customer service and neighborhood convenience - CARSTAR. At CARSTAR, you and your car are taken care of with the state-of-the-art repair services and highly personalized attention that restores your vehicle and your peace of mind. CARSTAR is the nation's largest collision repair franchise with locations across the United States and Canada*. At TROY CARSTAR, we understand that any accident, regardless of how large or small, is a very stressful event to everyone involved. We want to get your vehicle repaired and returned to you as quickly as possible, in at least the same or better condition than before the accident and for years to come. We offer the finest in collision repair and customer service and have a genuine interest in you and your vehicle.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
My daughter is happy, thus I am happy. Job well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My repaired car looks great, and it was done in a timely way. I appreciated having a rental car agency right next door. Sandy deserves a special salute for her kindness in going out of her way to help me with insurance questions. Thank you, Sandy!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
gave all info during phone call to set up appointment, then got there at appointment time and they were clueless
Returned Clean
My Experience - 5.0/5.0 -
I never and I mean never do surveys for services. However, because of the way I was treated I decided to do one this time. I've never been in an accident before. I was very confused and worried. I didn't know what I was supposed to do. Well it turns out I needed to do nothing. Your company did absolutely everything for me. So courteous and professional too. I hope I never need you again but will use your company if I do. Thanks! Scott Motschman
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Picked up my car at nearly 6 on my way to work. I wasn't able to to check my car before leaving.
Likely to Recommend - 1.5/5.0
Repair Quality - 3.0/5.0 -
Staff was friendly and professional although they didn't call until 4:30 p.m. to let me know that my car was finished; Carstar closes at 5 p.m. I also had to be at work that day at 5 p.m. In addition, I had a self-pay rental. If I didnt pick the car up immediately following the call at 4:30 I would be committed to paying for the rental for another weekend. After looking closer at my car, it looks as though the damage was not fixed completely
Customer Service - 3.0/5.0 -
Yet to be seen. I reported dissatisfaction
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My second time. I am a Marine and admire the efficiency and command presence of the women up front.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You guys do a great job. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I would suggest they get a FIRM estimate before going forward
Repair Quality - 5.0/5.0 -
BUT, the final cost was almost 2x the original estimate because NO ONE lifted the hood during initial estimate