CARSTAR Universal of Fort Oglethorpe
In operation 36 years.
A family owned business that strives for perfection. Our goal is to provide great customer service along with a top notch repair. We love and care for our community and hope to continue growing our local business.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | Closed |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
These folks are great as always! We’ve used them multiple times now. They give you back a clean car they’re super professional and just graded what they do.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
The work done on my vehicle was great and the people at the desk were polite. My issues have to do with the drastic lack of communication during the repair process and the very poor experience trying to use the financing option your company uses. The financing option (zip) was not even set up to be used at the location I was at. This had the outcome of placing a large financial hardship my family.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Easiest process you guys rock!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
No problem there
Repair Quality - 5.0/5.0 -
Very friendly and did good job. Even washed and vacuumed my car.
Customer Service - 5.0/5.0 -
Kept me informed and friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Depending on the insurance company they work with. You have to take the good with the bad agreements, with dealing with insurance company.
Repair Quality - 5.0/5.0 -
So far it looks great. Haven't heard anything from the car's performance. If I do find any issues, I'll definitely let them know
Customer Service - 5.0/5.0 -
They were friendly and knowledgeable.
Returned Clean
Likely to Recommend - 1.0/5.0 -
While Carstar has worked with me on quality issues, those issues did not inspire confidence.
Repair Quality - 2.0/5.0 -
Friendly customer service. Would love to see them improve on communication, both internally and with customers, and quality inspections as the latter was my job.
Customer Service - 3.0/5.0 -
Friendly, but often ineffective as I would communicate something only to have someone not pass it along and resulting in no action taken. Kimberly was the exception to this.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
I appreciate that my car was repaired. I am not satisfied with the customer service. I live an hour away. It took 4 trips before I was able to pick up my car! Very unprofesional!
Customer Service - 0.5/5.0 -
Very dissatisfied with customer service. I was called on Thursday at 4 to pick up my car. I had to return the rental car. Rental car company took me to your location. At 5:35 p.m. no one there - They called me to pick up! I said I was on my way! I could not help that the rental place took a little longer. Then closed on Friday - another wasted trip - I had already turned in the rental car - so I had to find people to drive me to pick up my car! Then your company closed on Monday, March 16th for ice! Ice! It was not even below 32 degrees! Another wasted trip! Then I finally picked up my car on Tuesday! I made sure to call them 3 times on my way to pick up my car! I could not keep finding people to drive me an hour away and then drive me home again with no car! Ridiculous!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
Very friendly and great customer service
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great! Employees were friendly and helpful. The work was done efficiently.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car is amazing! Yall did a fantastic job! Thank you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
If you want your car back in a hurry.\n And not completed.
Repair Quality - 2.5/5.0 -
Car.\nS not finished still waiting on parts
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Finished my car's work earlier than expected!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job in a timely manner definitely recommend them for auto body repairs
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
This is where we always come to for repairs
Repair Quality - 5.0/5.0 -
The quality of the repair was excellent. I’m not sure where the wires got crossed, I’m going to assume between the insurance company and the rental company but Enterprise called on a Friday and said we needed to return the rental. They said the repairs were completed at 10AM on the day before and that we should return the rental as soon as possible that day….on Monday, we called Carstar and were told, the car would need to be calibrated and we could pick up later that afternoon. No problem, it worked out. Just a heads up in case you all get blindsided with this in the future. We’ve always had great service from Carstar so my assumption is this was a misunderstanding on behalf of the insurance or rental group. Thank you!
Customer Service - 5.0/5.0 -
Awesome as always
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was performed in a timely manner well ahead of the estimated time
Customer Service - 5.0/5.0 -
Friendly, and courteous staff