CARSTAR Village Collision Center
In operation 44 years.
CARSTAR Village Collision Center was opened in 1982 by owner James Seavitt, and has since grown to become one of the top 25 dealers in the nation. Our dual building Collision Center boasts more than 32,000 sq ft of state-of-the art collision repair technology, and space to accommodate all your collision repair needs. With five structural repair racks, laser accurate measuring technology, eight refinish stations and the latest in computer estimating software; Village Ford’s Collision Center is one of the best equipped repair facilities in Metro Detroit. Our Collision Center management staff has been with Village Ford since its opening. With more than 40 years of combined collision repair experience; our friendly and knowledgeable staff can assist you with even the most unpleasant collision experience. Open Monday thru Friday from 8 a.m. to 5:00 p.m., stop in and see why at Village Ford in Dearborn “We Have to be Better”
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Carstar did a wonderful and quick job with my repair. The staff is very professional and communicated updates throughout the process. I am very satisfied with my experience at Carstar.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you so much for the wonderful repair job on my car that was professionally done 👍🏻
Likely to Recommend - 5.0/5.0 -
my experience with Carstar was excellent, good service, professional, they did a grand job I recommend Carstar to everyone
Repair Quality - 5.0/5.0 -
I recommend carstar to everyone they’ve done a great job
Customer Service - 5.0/5.0 -
The process was quick and easy
Likely to Recommend - 4.5/5.0 -
My engine light keeps coming on, not sure why, but I am going to bring it in after my doctor's appointments this week. Otherwise, everything that I can see looks phenomenal!
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Christine was great!
My Experience - 5.0/5.0 -
Thank you so much for the great job you did helping with the whole process of repairing our vehicle! In the beginning with the rental vehicle process, keeping us updated throughout the whole process, and the final result of repairing our truck back to its original state! It is very stressful after a motor vehicle accident and the whole process went smoothly, including handling all the paperwork with our insurance company! thanks again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Village Ford’s team did a great job handling our repair. Getting into a vehicle crash is stressful enough, they handled the paperwork with our insurance company, the rental vehicle, they stayed in touch with us through the whole process as far as updates on my vehicle, they repaired our truck back to the original state before the accident. Thank you for doing a fabulous job from the beginning all the way down to the last detail when we picked up the truck!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Friendly staff and feel comfortable talking to them 👏
My Experience - 5.0/5.0 -
My car came back brand new ….and clean on the inside and the outside. Appreciate it very, very ,much thank you so much.
Likely to Recommend - 5.0/5.0 -
I already left my comment for July 15th. This makes the third survey, you sent me thank you. Today’s date is July 27,2026
Repair Quality - 5.0/5.0 -
I already answered your survey on 15 July
Customer Service - 5.0/5.0 -
I already answered your survey on 15 July. This makes the third survey you sent me. Today’s date is July 27, 2026.
Returned Clean
My Experience - 5.0/5.0 -
Body work appears good. Interior cleanup could be better. Office communications were EXCELLENT!!!
Likely to Recommend - 5.0/5.0 -
Great communication and excellent workmanship.
Repair Quality - 5.0/5.0 -
Communications were EXCELLENT!! Appears repair work is EXCELLENT!! Thank you for all your efforts!! I am already informing friends as to the high quality you provided me.
Customer Service - 5.0/5.0 -
Communications were EXCELLENT!! Appears repair work is EXCELLENT!! Thank you for all your efforts!! I am already informing friends as to the high quality you provided me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding quality work!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent work. I am very picky and am thoroughly satisfied!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Trunk lid was replaced with one that was in worse condition than the original. At least half a dozen dents on the inner side, including where the weather stripping seal mates with the lid. If the weather stripping seal was replaced, they allowed an object to press against it, likely to prop the trunk lid, and it left a permanent crease in the rubber molding. The edges were sanded down and the natural bevel around all the edges has been tapered off to a sharp edge. Lower trunk lid edge is not straight or naturally curved, has a very jagged an uneven look. Paint prep was very poor, sand paper marks apparent on sides of bumper. Little to no clear coat on driver side bumper area where it meets with the quarter panel. There are signs of clear coat being applied too soon before allowing the base coat to fully cure for clear coat application. Base coat paint appears to be bleeding or floating into the clear coat, especially around the license plate area. Overspray and under spray throughout the trunk lid and the bumper, especially on the sides of the bumper. No blending was done into the quarter panel despite this being a metallic color that is difficult to match. Severe under spray and poor prep on both sides of the bumper where it meets the quarter panel. Original key cylinder in the trunk was not moved over from the old lid to the replacement lid, therefore the trunk cannot be open with the key. This is simply unacceptable, any good shop would know that you have to transfer over the cylinder.
Repair Quality - 0.5/5.0 -
If zero were an option, that is the rating that this car Repair would get.
Customer Service - 2.5/5.0 -
At the beginning, when our son Jason who is an expert on car repairs, went to pick up our vehicle on Monday July 13, 2026, we were on the phone with Jason and the CARSTAR person in charge of turning in the car to us. This person tried to minimize the obvious sub-standard repairs, until he realized our son’s expertise. I hate to think what would have happened if my husband and I would have picked up the car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied with the repairs. nice, nice work!
Customer Service - 5.0/5.0 -
perfect. the office girls, Christine and Courtney were great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Wonderful staff