CARSTAR Village Collision Center
In operation 44 years.
CARSTAR Village Collision Center was opened in 1982 by owner James Seavitt, and has since grown to become one of the top 25 dealers in the nation. Our dual building Collision Center boasts more than 32,000 sq ft of state-of-the art collision repair technology, and space to accommodate all your collision repair needs. With five structural repair racks, laser accurate measuring technology, eight refinish stations and the latest in computer estimating software; Village Ford’s Collision Center is one of the best equipped repair facilities in Metro Detroit. Our Collision Center management staff has been with Village Ford since its opening. With more than 40 years of combined collision repair experience; our friendly and knowledgeable staff can assist you with even the most unpleasant collision experience. Open Monday thru Friday from 8 a.m. to 5:00 p.m., stop in and see why at Village Ford in Dearborn “We Have to be Better”
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
My car came back brand new ….and clean on the inside and the outside. Appreciate it very, very ,much thank you so much.
Likely to Recommend - 5.0/5.0 -
I already left my comment for July 15th. This makes the third survey, you sent me thank you. Today’s date is July 27,2026
Repair Quality - 5.0/5.0 -
I already answered your survey on 15 July
Customer Service - 5.0/5.0 -
I already answered your survey on 15 July. This makes the third survey you sent me. Today’s date is July 27, 2026.
Returned Clean
My Experience - 5.0/5.0 -
Body work appears good. Interior cleanup could be better. Office communications were EXCELLENT!!!
Likely to Recommend - 5.0/5.0 -
Great communication and excellent workmanship.
Repair Quality - 5.0/5.0 -
Communications were EXCELLENT!! Appears repair work is EXCELLENT!! Thank you for all your efforts!! I am already informing friends as to the high quality you provided me.
Customer Service - 5.0/5.0 -
Communications were EXCELLENT!! Appears repair work is EXCELLENT!! Thank you for all your efforts!! I am already informing friends as to the high quality you provided me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding quality work!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent work. I am very picky and am thoroughly satisfied!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Trunk lid was replaced with one that was in worse condition than the original. At least half a dozen dents on the inner side, including where the weather stripping seal mates with the lid. If the weather stripping seal was replaced, they allowed an object to press against it, likely to prop the trunk lid, and it left a permanent crease in the rubber molding. The edges were sanded down and the natural bevel around all the edges has been tapered off to a sharp edge. Lower trunk lid edge is not straight or naturally curved, has a very jagged an uneven look. Paint prep was very poor, sand paper marks apparent on sides of bumper. Little to no clear coat on driver side bumper area where it meets with the quarter panel. There are signs of clear coat being applied too soon before allowing the base coat to fully cure for clear coat application. Base coat paint appears to be bleeding or floating into the clear coat, especially around the license plate area. Overspray and under spray throughout the trunk lid and the bumper, especially on the sides of the bumper. No blending was done into the quarter panel despite this being a metallic color that is difficult to match. Severe under spray and poor prep on both sides of the bumper where it meets the quarter panel. Original key cylinder in the trunk was not moved over from the old lid to the replacement lid, therefore the trunk cannot be open with the key. This is simply unacceptable, any good shop would know that you have to transfer over the cylinder.
Repair Quality - 0.5/5.0 -
If zero were an option, that is the rating that this car Repair would get.
Customer Service - 2.5/5.0 -
At the beginning, when our son Jason who is an expert on car repairs, went to pick up our vehicle on Monday July 13, 2026, we were on the phone with Jason and the CARSTAR person in charge of turning in the car to us. This person tried to minimize the obvious sub-standard repairs, until he realized our son’s expertise. I hate to think what would have happened if my husband and I would have picked up the car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied with the repairs. nice, nice work!
Customer Service - 5.0/5.0 -
perfect. the office girls, Christine and Courtney were great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Wonderful staff
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Overall, very satisfied with the vehicle repair. Being Ford engineering responsible for a lot of the assembly items and final assembly, I could tell someone took the time to pay attention what they were doing and repair it correctly.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Courtney and Christine at the front desk were very pleasant to work with. They kept me informed about the insurance process and offered great advice on how to deal with payment. The final repairs were done with exceptional quality and service. Thank you!
Customer Service - 5.0/5.0 -
Courtney and Christine were excellent and very informative. They should get a promotion or raise!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
It was a smooth, problem-free, positive experience! I'd be happy to recommend anyone to go here!
Repair Quality - 5.0/5.0 -
Things look better than before.
Customer Service - 5.0/5.0 -
Everyone was kind and helpful, professional, and communicated with clarity.
Likely to Recommend - 5.0/5.0 -
Great service
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Something did not get connected right with my horn. Now anytime I lock my the horn sound that signifies my car is locked is muffled. Horn still works normally when honked from steering wheel.