CARSTAR West Auto Body
In operation 70 years.
CARSTAR West Auto Body has been serving the collision repair needs in the Denver area for over 45 years! Not only do we provide complete Collision Repair services, but we also offer Hail Damage Repair, including Paintless Dent Repair, Storm-Related Damage Repair, Suspension and Alignment services, Theft Damage Repair services and more! Owner, Jeremy Robideau and his staff, strive to make every customer experience worthy of a 5-Star rating! CARSTAR West Auto Body provides Safe and Simple services such as, no-contact estimates, no-contact vehicle drop-offs and pick-ups, and a thorough vehicle sanitizing treatment before the vehicle is returned to the owner. The staff will also provide insurance claim assistance and if needed, rental car assistance. Our shop is I-CAR Gold certified, so with CARSTAR West Auto Body, you can “Relax, We’ll Take It From Here”!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent service! I so appreciated all the email notifications on the progress of my repair. And all work was completed in the time first estimated. GREAT auto body shop! Great staff! And Great Coffee! Thanks for making this experience painless.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks brand new!
Customer Service - 5.0/5.0 -
From the day I took my car in, I received daily emails on the progress of the work. The office staff was excellent!, friendly, and professional. My car looked brand new when I picked it up. Carstar West Auto Body is an excellent shop, with great people who get the job done quickly.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
I recently had my SUV repaired at Carstar West after an accident. I received three estimates from different repair shops, and Carstar West was the lowest, which was one of the reasons I decided to go with them. I will start by saying that the staff was very nice, easy to work with, and the actual repair work appears to have been done well. They also completed the repairs earlier than originally promised, which I really appreciated. Unfortunately, my experience with the pricing and communication around the final bill left me disappointed. After they took the vehicle apart, they discovered additional damage and told me the repair cost would increase by a few thousand dollars. I was told they would provide me with an updated estimate and notify my insurance company, but I never received the updated estimate. When I went to pick up the vehicle, I was asked to sign the final invoice, which had increased by another few thousand dollars. When I questioned the amount, I was told that it was typical for the final cost to increase. From the original estimate to the final bill, the cost had increased twice, totaling approximately $4,100 more than the original estimate. I was also told that there were approximately $1,000 in fees that the shop has to charge but that their company does not allow them to include those fees on the original estimate. That was particularly frustrating because, from a customer's perspective, it makes the original estimate appear significantly lower than what you ultimately pay. My biggest issue wasn't that additional damage was discovered—things like that can certainly happen during an accident repair. It was the lack of communication about the additional increases and not being given the opportunity to review the final increase before arriving to pick up my vehicle. Going from the original estimate to a final bill that was more than $4,000 higher, without being notified of the final increase, left a bad taste in my mouth. There was also some dust and debris left throughout the back of the SUV from the repair work. I contacted them and sent photos, and they immediately apologized and offered to clean the vehicle, either by having me bring it back or by picking it up, which I appreciated. Overall, I would say the people at Carstar West were friendly, the work was completed sooner than expected, and the repairs appear to have been done well. My concern is primarily with the pricing transparency and communication throughout the process. I would recommend being very clear about the possibility of additional charges and making sure you receive and approve any updated estimates before picking up your vehicle.
Customer Service - 4.5/5.0 -
good overall minus the communication
My Experience - 0.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
I would never return to Carstar. I do not trust that the repairs were completed and we are still fighting over repairs that were not completed - or a back windshield that they possibly damaged.
Likely to Recommend - 5.0/5.0 -
Yes, they did a good work on my vehicle.
Repair Quality - 5.0/5.0 -
The job completed on scheduled time and well done. The ladies in front office were helpful and nice. I appreciate entire crew at CARSTAR West.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Carstar exceeded my expectations in every possible way. Taking your car into a body shop is already an inconvenience in itself, but if I ever have to do this again, I will absolutely choose Carstar. The staff is beyond friendly. You receive updates on your car via text twice a week but you can also text and talk to a human to check in at anytime. I unfortunately was hit by someone a few weeks before having to turn in my leased car. When I took it into Carstar I told them I have a strict deadline of 2.5 weeks because I had to turn my car back in. They met the deadline exactly but not only that, my car was CLEANED. Vacuumed and wiped out. It was a nice surprise and a relief that I didn’t have to do that anymore. Professional, honest, and friendly. Couldn’t ask for a better service! Thank you Carstar!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone’s was very nice and the job was done right and quickly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job, great communication, finished on time
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The whole team made the process transparent and easy. I received regular updates on progress and my vehicle was completed ahead of schedule and appears as good as new.
My Experience - 5.0/5.0 -
They got the car done quickly and its as good as new thankyou
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The Carstar team did great work on our Jetta after it was vandalized. It was a ton of work and they kept us updated throughout the whole process. Julia was super sweet and helpful, and we dropped our rental car at the shop when we picked our car up, so it saved us a trip!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The Carstar team did great work on our Jetta after it was vandalized. It was a ton of work and they kept us updated throughout the whole process. Julia was super sweet and helpful, and we dropped our rental car at the shop when we picked our car up, so it saved us a trip!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great attention to detail. Office staff very pleasant and helpful.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would not hesitate to refer everyone to Carstar.
Repair Quality - 5.0/5.0 -
Carstar was professional and communicative through the whole process.
Customer Service - 5.0/5.0 -
Everyone I interacted with was informative and helpful in the whole process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The repairs process was great. Doesn’t seem like my vehicle was ever damaged when the process was complete. One minor thing I was not satisfied was with the condition in the vehicle was returned in. On the left driver door, it seemed like there was a splash of red paint and it was not cleaned thoroughly. On the front right passenger window, there seemed to be like paint or glue sprayed and was not noticeable until driving home. Had to spend some time cleaning it off and was not able to clean it off completely. You can still see the spot on the window. The interior was very dirty (very dusty) it was not cleaned up after the repairs. The head rests on the back seats were not put back in place nor my seat covers. There was also some trash left from the repairs.
Customer Service - 5.0/5.0 -
Overall, working with Julia and Jermey was great. Their communication was solid in terms on updates on the progress of how repairs were going.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work done by an excellent team. Approachable, with good communication and updates.
Likely to Recommend - 5.0/5.0 -
I was happy with the location. However, there's a lot of construction on Colfax and entry to the building is challenging
Repair Quality - 5.0/5.0 -
Looks even better overall!
Customer Service - 5.0/5.0 -
The team at Carstar did an outstanding job.