CARSTAR Yark Collision Center
In operation 44 years.
An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair, whether it's a door ding, fender bender, or major collision. In addition to repairing all types of auto body damage, CARSTAR Yark's claims experts communicate with insurers every day and thoroughly understand their processes. This means no unnecessary delays, so you can get back on the road and on with your life. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR USA location. For more information visit https://www.carstar.com/locations/oh/toledo-15808/
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I am satisfied customer but would have love a call or message that the car is ready
Customer Service - 4.5/5.0 -
Same as above comment
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Need to answer phone calls more efficiently.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks as good as new and there have been no problems. The length of time for repairs meets my satisfaction. The inside was clean when I gat the car back.
Customer Service - 4.0/5.0 -
The staff is busy and I had to wait a while with the first estimate. They were friendly on the phone and gave me as much information as possible.
Returned Clean
Likely to Recommend - 0.5/5.0 -
See previous comments
Repair Quality - 0.5/5.0 -
This was one of the worst experiences I’ve ever had with any sort of business transaction…..from top to bottom…..customer service, communication, and quality of the repair all fell way short of “average expectations”. I will never bring any vehicle to this establishment ever again, and I will be instructing my family, friends, and relatives to stay far away from this place. It took almost 6 weeks to replace & paint two doors. I understand you may be short-staffed and have an excessive amount of repairs to complete, however, once you reach capacity, you need to start rejecting repair orders until you catch up. The way you are conducting business right now will not last in the long term. I’m actually shocked you had the audacity to send me a survey when your team failed “average expectations” on a week to week basis with my repair.
Customer Service - 1.0/5.0 -
There was no proactive communication for almost 6 weeks….I had to chase everything down myself…..the lack of urgency to repair my vehicle led to excessive rental car fees above what my insurance company covered per policy (which was 30 days).
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Did not get my car back the day I was told. Did not take out all the scratches from my door where the damaged was at. My side mirror wasn’t installed evenly. Overall with the service I feel is very under satisfactory. 2/10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was worried that maybe my backup warning signal wouldn’t work but it does and so does my distance signal too , at first it didn’t want to work but it does now for my distance for car in front of me . Thank you so much.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Time commitment and absence of front desk staff to answer phone calls and when asked why they don’t answer calls they say they are very busy whenever I was there I see them missing from their desk and the phone is on silence so when customers call the phone does not ring. Change is needed here and this will improve the center service experience. I have brought this in from of the manager too don’t know if that made any impact on how they work.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
They didn't fix everything bumper was aftermarket and didn't line up didn't look like the right year for the car. Window button worked fine till they had the car it's now broke. My wife was braking and turning when she was hit and the shop said that the damage was there before. No only thing wrong with my car before the accident was front bumper cover from the accident before witch was at low speed and couldn't of even damaged the suspension. But what do I know I fix cars all day
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service on all ends of this process I had with fixing my car. Always kept me updated and did an excellent job on the repair. Thank you☺️
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
Would have liked a daily update via email or phone. Received an update about once a week
My Experience - 5.0/5.0 -
Erica was phenomenal!!!