Casa Collision Center

4.5 (803reviews)
90%
5810 E Paisano Dr,  El Paso,  TX  79925

In operation 57 years.

Serve Others. Do What's Right. Value People. "The Casa Way"

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (803)

Customers say
Overall Customer Satisfaction
Customers consistently praise Casa Collision for excellent repair quality, with many noting their vehicles look like new after service. The shop receives high marks for professional and friendly staff who provide thorough explanations of repair processes. Many customers appreciate the detailed cleaning service and timely completion of repairs, often ahead of schedule. The lifetime warranty on work is frequently mentioned as a valuable benefit. However, some customers experienced communication challenges, including difficulty reaching staff by phone and inconsistent updates on repair progress. A few customers had to return for minor touch-ups or missed repairs, though staff promptly addressed these issues.
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"... Collision and Im very satisfied with the results. The team did a great job with the repairs, and my car looks and drives like new again. The process was smooth, the staff was professional ..." Read more
"The repair looks as good as when we drove the car off the lot"
"Awesome repair job. Looks brand new!"
"Body work performed was done thoroughly and to our satisfaction"
"Excellent customer service"

My Experience

Good job

Likely to Recommend

Repair Quality

Very satisfied with repairs in vehicle

Customer Service

Provided best in class customer service during the process with the repairs on my vehicle

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

I so happy with my car you fixed,thank you.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

The work itself is always great.

Repair Quality

Customer Service

Communication about the status of the repair could have been better.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Lack of communication.

Returned Clean

Likely to Recommend

Reasons as above mentioned Such improve communication. Answering or return calls. Be little more courteous and helpful!

Repair Quality

They never answer the phone and if I leave a message they hardly return.my call.

Customer Service

Same as above

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Everything was good.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I already referred somebody just today.

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The service was really good. Although it did take over a month to get to the vehicle fixed. Because the parts that were sent were either damaged or didn't work. But grateful that they paid for the car rental car came back to me and great condition would use them again.

Customer Service

Every time I call, they always answered my questions.

Returned Clean

My Experience

It took longer than expected, but you did it wonderful job. Thank you

Likely to Recommend

At the end, Casa Collision does great work.

Repair Quality

My car looks like new. Thank you

Customer Service

Apparently it took longer than initially planned. Was supposed to have it back the 8th of April and got it the 28th. I understand it was out of the personnel’s control, but I didn’t get feedback from them. I had to call frequently to get updates.

Returned Clean

Likely to Recommend

Repair Quality

The repair was done to my satisfaction.

Customer Service

Vanessa is awesome! She is very kind when answering the phone.

Returned Clean

Likely to Recommend

Repair Quality

Job still not complete. Need Z71 emblem replaced

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Satisfied with all the repairs

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Upon fixing the bumper a hole was made to our condenser so we had to take it back to get it replaced. We need to take our vehicle back since the paint is chipped. The staff is very nice and friendly.