Casa Collision Center

4.0 (810reviews)
76%
5810 E Paisano Dr,  El Paso,  TX  79925

In operation 57 years.

Serve Others. Do What's Right. Value People. "The Casa Way"

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (810)

My Experience

The basest service I ve had and my car still isint complety fixed left me without a car lost a part to my car

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Returned Clean

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I've always come back to you guys because you do excellent work. I don't trust the small shops. I will be recommending you to my friends and family members. Thank you very much.

Repair Quality

You guys always give me great service, seriously. This is like, the third or fourth time I've brought my car in. I really trust your work. This time, though, I think you totally outdid yourselves. Jaime was awesome at keeping me in the loop, super professional, and just a really nice person. It felt like I was chatting with a friend. Again, I'd totally tell my friends to come to you if they ever need their car painted or fixed. Thanks a bunch! I'm giving you guys a perfect score. And he was fantastic with customer service. Thanks so much!

Customer Service

Like I said, Jaime provided excellent customer service. I loved it. I think this time was the best customer service I've received. I've taken my car there 3 or 4 times. Jaime was excellent.

Returned Clean

Likely to Recommend

Repair Quality

After one day of driving my vehicle the bottom plastic cover started to drag. I put zip ties which helped for a bit but again it started to drag worse. I had to cut that plastic off, I contacted the office and they stated they would call me back but again I have not heard a word from anyone there.

Customer Service

Hard to communicate

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Excellent Service!!!

Repair Quality

Excellent Service!!!

Customer Service

Excellent Service!!!

Returned Clean

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I would not recommend this to a friend based on my experience.

Repair Quality

It took a really long time. But the rating is for the overall condition I got the vehicle back in. I still cannot get the hard water spots off the glass. I will have to wax it and I'm not sure how to fix the glass. Plus I cannot even do anything because I just had surgery. Just very disappointed.

Customer Service

This is for the unrealistic updates on readiness I did not receive. I would receive texts saying one day, then nothing, I'd call and get a later date. 2 months later.

My Experience

Good job

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Repair Quality

Good job

Customer Service

Returned Clean

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Very satisfied with repairs in vehicle

Customer Service

Provided best in class customer service during the process with the repairs on my vehicle

Returned Clean

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I so happy with my car you fixed,thank you.

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Returned Clean

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The work itself is always great.

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Communication about the status of the repair could have been better.

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Lack of communication.

Returned Clean

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Reasons as above mentioned Such improve communication. Answering or return calls. Be little more courteous and helpful!

Repair Quality

They never answer the phone and if I leave a message they hardly return.my call.

Customer Service

Same as above

Returned Clean

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Everything was good.

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Returned Clean

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I already referred somebody just today.

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Returned Clean