Casa Collision Center

4.3 (808reviews)
84%
5810 E Paisano Dr,  El Paso,  TX  79925

In operation 57 years.

Serve Others. Do What's Right. Value People. "The Casa Way"

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (808)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I've always come back to you guys because you do excellent work. I don't trust the small shops. I will be recommending you to my friends and family members. Thank you very much.

Repair Quality

You guys always give me great service, seriously. This is like, the third or fourth time I've brought my car in. I really trust your work. This time, though, I think you totally outdid yourselves. Jaime was awesome at keeping me in the loop, super professional, and just a really nice person. It felt like I was chatting with a friend. Again, I'd totally tell my friends to come to you if they ever need their car painted or fixed. Thanks a bunch! I'm giving you guys a perfect score. And he was fantastic with customer service. Thanks so much!

Customer Service

Like I said, Jaime provided excellent customer service. I loved it. I think this time was the best customer service I've received. I've taken my car there 3 or 4 times. Jaime was excellent.

Returned Clean

Likely to Recommend

Repair Quality

After one day of driving my vehicle the bottom plastic cover started to drag. I put zip ties which helped for a bit but again it started to drag worse. I had to cut that plastic off, I contacted the office and they stated they would call me back but again I have not heard a word from anyone there.

Customer Service

Hard to communicate

Likely to Recommend

Excellent Service!!!

Repair Quality

Excellent Service!!!

Customer Service

Excellent Service!!!

Returned Clean

Likely to Recommend

I would not recommend this to a friend based on my experience.

Repair Quality

It took a really long time. But the rating is for the overall condition I got the vehicle back in. I still cannot get the hard water spots off the glass. I will have to wax it and I'm not sure how to fix the glass. Plus I cannot even do anything because I just had surgery. Just very disappointed.

Customer Service

This is for the unrealistic updates on readiness I did not receive. I would receive texts saying one day, then nothing, I'd call and get a later date. 2 months later.

My Experience

Good job

Likely to Recommend

Repair Quality

Good job

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very satisfied with repairs in vehicle

Customer Service

Provided best in class customer service during the process with the repairs on my vehicle

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

I so happy with my car you fixed,thank you.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

The work itself is always great.

Repair Quality

Customer Service

Communication about the status of the repair could have been better.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Lack of communication.

Returned Clean

Likely to Recommend

Reasons as above mentioned Such improve communication. Answering or return calls. Be little more courteous and helpful!

Repair Quality

They never answer the phone and if I leave a message they hardly return.my call.

Customer Service

Same as above

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Everything was good.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I already referred somebody just today.

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The service was really good. Although it did take over a month to get to the vehicle fixed. Because the parts that were sent were either damaged or didn't work. But grateful that they paid for the car rental car came back to me and great condition would use them again.

Customer Service

Every time I call, they always answered my questions.

Returned Clean

My Experience

It took longer than expected, but you did it wonderful job. Thank you

Likely to Recommend

At the end, Casa Collision does great work.

Repair Quality

My car looks like new. Thank you

Customer Service

Apparently it took longer than initially planned. Was supposed to have it back the 8th of April and got it the 28th. I understand it was out of the personnel’s control, but I didn’t get feedback from them. I had to call frequently to get updates.

Returned Clean