Central City Toyota Collision Center
Paul Bros Auto Body has been serving Philadelphia, Pennsylvania and surrounding areas for over 100 years. We are committed to our customers by offering great low prices, coupons, stellar customer service, and a unique one-on-one relationship. Paul Bros. Auto Body Shop experts help Philadelphia customers in not only repairing their vehicles but also in assisting in the entire claims process. Navigating the process of a rental car, claims adjusters, and payments can be daunting and Paul Bros Auto Body is here to help. We also believe in full transparency, we are here to make collision repairs less stressful. At Paul Bros Auto Body we are your one stop shop for all of your auto body shop needs, we pride ourselves in promising you updates every step of the way. Customer service is our number one priority!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 4:00 pm |
| Tue | 8:00 am - 4:00 pm |
| Wed | 8:00 am - 4:00 pm |
| Thu | 8:00 am - 4:00 pm |
| Fri | 8:00 am - 4:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
I was satisfied with the body work; but I explained to Jose since my car was worked on, I’ve been having car remote issues, and my lights do not shut off automatically when on “auto.”
My Experience - 5.0/5.0 -
I truly want thank everyone for their support and understanding and kindness during the time my of going through so much with the insurance company. I specially would like to thank Mr.Derrick for great support in every way and those took the time with helping me with understanding the whole process May God continue to bless you all blessings Ms Florence 🙏
My Experience - 5.0/5.0 -
Im very happy and thankful for everything Pauls Bro did for me and my vehicle. Especially thankful to Jose and Rich
My Experience - 5.0/5.0 -
Jose was extremely helpful and has excellent customer service skills. Karema answered all questions and was very polite. Both individuals are a major asset to the company!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication and care both tops
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The very best thing about this whole repair process was Derrick! He called with regular updates so I knew what was going on, answered all my questions, and made things run like a top on my end. Thanks, Derrick!
Likely to Recommend - 4.0/5.0 -
Except for the cleaning of the back interior, I think all is well. The paint job looks great. It’s running great. And hopefully will continue to do so.
Repair Quality - 4.0/5.0 -
Overall, I’m satisfied. However, I felt like I was left in the dark about what was happening to my car. The first time Derrick talked to me there was a discrepancy between what the original estimate talked about and what he told me. The next time he called me he was able to answer the questions I had and I was assured about things including the radiator, etc. Lastly, I was told the car would be at Ardmore on a specific day a Friday and not informed until I called about it that it was indeed not ready. He told me that Ardmore would call me about pick up time. When I picked up the car Monday afternoon, the front window and side mirror were both smeared, the passenger side divider between the doors is streaked with what was apparently sprayed on it and not wiped off (and did not clear off when I tried to do so). The trunk area was dirty, with loose debris and a dried spilled liquid on the rubber insert and dirty hand marks on the hideaway cover. The first time I drove it the low tire light was on and all the tires were low. Subsequently, the front passenger tire was sitting completely on its rim Christmas morning when I went to leave. I don’t know but that problem may have occurred on my trip to Christmas Eve worship service and deflated over night.
Customer Service - 4.0/5.0 -
I only talked on the phone to Derrick. After the first call he was transparent and informative.
Likely to Recommend - 5.0/5.0 -
Couldn’t have been better
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent in every respect
My Experience - 5.0/5.0 -
Jose did a very good job. Very responsive.
Likely to Recommend - 5.0/5.0 -
Good work very satisfied
Repair Quality - 5.0/5.0 -
I had my car done for the same issue back panel and this is the best job done. The last two times it looked like the part was used but this time my car very good
Customer Service - 5.0/5.0 -
Derrick was great no stress rental and pick up was excellant
My Experience - 5.0/5.0 -
Customer service level provided by Darryl was excellent.
My Experience - 5.0/5.0 -
Derrick kept me informed throughout the process and the timing. .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work that they did on my car was amazing. They did a great job
Customer Service - 5.0/5.0 -
Customer service was great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
It honestly just looks like a sloppy job. There are hardened drops of clear coat, a line of clear coat along the bumper, one of the back panels has too much give, and all the dashboard alerts still haven't gone off (tire pressure monitoring system, brake hold system, etc). I was expecting it to be perfect considering my car was there for a month and it's just not.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0 -
Good job
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
damaged my car more, didn't fix everything, and some of the repairs flew off the car when i got off the highway
Customer Service - 0.5/5.0 -
i had to call in to get updates because i would always be told i would be called on a certain day and never was
My Experience - 5.0/5.0 -
Excellent customer service. The car works perfectly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job
Customer Service - 5.0/5.0 -
They kept me informed and answered my questions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car is beautiful