Certified Collision Center
Certified Collision Center is Mercedes, Lexus and Toyota certified!!! In fact we are Illinois only Lexus certified collision center.. We do work on all makes and models. So come to Certified Collision Center where the customer comes first.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service very friendly takes pride in customer service ..easy to work with about gretting the job done . Very easy to satisfy the customer . Emil Esposito
My Experience - 5.0/5.0 -
Highly recommended
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
It is hard me to tell right now it is too soon. Everything looks Ok until something shows up. I don’t even know where to look for something wrong or not
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service and expertise. Job done well and on time as scheduled. Thank you for all the help.
My Experience - 5.0/5.0 -
Peter and the team did a wonderful job in getting the repairs done and making my vehicle look brand new. I couldn't be any happier with with work and service they provided.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
The repair itself seems to be fine. The concerns I have were around the customer service and timing side of my experience From the start, I was told 14 days was the timeline for completion. Not 15 not 14-17 or any other range - just 14 days. So 12 days later, I called to get status. I was told they would need more time. They needed the rest of that week and the entire next week as well. Suggesting it would be done on the following Friday. Again I waiting until the Thursday before and called to again get status. This conversation was painful. Initially I was told it is in paint. Which seems logical, but I don’t know what that means as far as when I can pick it up. So I asked directly - can I pick it up tomorrow. I was then told - they have to put the windshield back in and calibrate, and that the “windshield guy” might not get there in time to finish it tomorrow. So again I asked when I can pick it up. Then I was told - we don’t like to give that out, WHAT? So I just asked - so odd for tomorrow - they paused, so I said not Friday. How about Saturday- another pause. So I said no. How about Monday - oh yes by Monday for sure. So I recapped - small chance for Friday but realistically Monday. The guy said / yes - that is what I said. I corrected him and said - no - you said you don’t like to give out that information. I did get a call on Friday saying it did not get done, so expect Monday. Monday came and went - not call. Tuesday morning- nothing. So I again called Tuesday and left a message. Return call after hours on Tuesday- it is all done you can pick it up anytime after 800 am Wednesday and bring you debit card, cash or check because if you pay by credit card, these is an extra charge. Pick went fine. Team there apologized for how long it took. My feedback - get better as estimating time and or better at proactively communication. To expect 14 days and be more like 22 and have to call repeatedly to get updates is not a great customer experience.
Customer Service - 1.5/5.0 -
See previous comments
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Minor repairs to longer than expected.
Customer Service - 3.5/5.0 -
Scuffed marks were found near the repairs and found be me.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great workmanship!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service. They assisted me with excellent customer service.
Likely to Recommend - 5.0/5.0 -
Service was very nice
Repair Quality - 5.0/5.0 -
They were so nice and friendly.
Customer Service - 5.0/5.0 -
They helped me with all questions.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I’ll have to connect and discuss about a broken part that wasn’t broken prior and not part of the repair but was put back on and it’s broken. Then go from there; other than this, the repair seems solid. Last thing, have to check on my fog light with them because it’s not working after the repair.
My Experience - 5.0/5.0 -
Recently took my car to certified collision to fix side mirror & minor scratch on side and they did excellent job.They kept me updated throughout the process.Attention to the detail and customer service are amazing. Highly recommended the certified collision for your car body repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Timely and very good work thank you
Likely to Recommend - 5.0/5.0 -
Oooo
Repair Quality - 5.0/5.0 -
They did exactly what they said and the timing was as they predicted.Everyone was nice and respectful of my needs