Certified Collision

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very easy to work with

Customer Service - 5.0/5.0 -

Darrel was always willing to explain any thing I had a question on

Returned Clean

My Experience - 5.0/5.0 -

Darrel and the rest of the staff were very helpful. Darrel kept me informed on the progress of my vehicle and completely repaired my truck to what it looked like when I bought it new. The people at Certified Collision did everything they said they would do to repair my vehicle as well as working with my insurance company and keeping me in the loop. I will certainly referred others to Certified Collision.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I found Certified Collision by combing through online reviews, which were great. And they did not disappoint! From my first call to the time I picked my car up, Darrel treated my like I was the only customer. He never made me feel like any question was too small. He made the whole process simple and walked me through everything to expect. When, I picked my car up, i was absolutely amazed. Not only was the damage fixed, but everything inside and outside my whole car was cleaned...even my rubber mats. Thank you, Thank you!!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Whole experience went great until it became time to pick up my car. I called the shop 4 hours after I was told my car would be ready for pickup soon because it was near closing time and my rental had to be turned in. Daryl told me that it got moved until tomorrow because he had to make sure my insurance didn’t short him RED FLAG. That should have all been done before he reported the car ready for pickup. We go back and forth a bit and with my insurance too. He claims my insurance shorted him 400 and wanted me to pay out of pocket and when I said no he calls back and said he can bring it down to 130 within 5 minutes of claiming I need to pay 400. NO SIR. My insurance has closed by then so we push it to next day like he originally wanted. He now is willing to bring total down to 106. My insurance showed a paid in full transaction. Then Daryl wants to claim he sent the wrong one as if that is my or my insurance fault. Let me tell you. He sent the final invoice to my insurance and they paid in full. He is gaslighting me to try to go against my insurance. Sir bffr. He sends my MIL (because I got her involved) an invoice totaling in 530 when the one he sent my insurance totals to 424 WHICH THE DIFFERENCE EQUALS THE 106 THEY WERE WILLING TO “SETTLE WITH”! Where did the extra 300 come from Daryl? I was finally able to pick up my car after insurance paid the difference and he was nice in my face as if he didn’t cause me the hardest fight for no reason. I was civil back because I was done with the back and forth but I want you to know you are a scumbag.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Darrell did a great job on my Rogue. He worked hard to come to an agreement with the other insurance company. Thank you.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The communication was key and I a was always kept in the loop with the repair. The shop staff deserve an A+ for walking me through the process

Likely to Recommend - 4.5/5.0 -

I would definitely recommend

Repair Quality - 5.0/5.0 -

I was very satisfied with the work they did

Customer Service - 5.0/5.0 -

They kept me in the loop on every step that needed to be taken, making ne feel like I was making the major decisions

Returned Clean

My Experience - 0.0/5.0 -

I brought a $6500 job to your facility. Never questioned your estimate and gave you free range to use and abuse geico. It wasn't coming out of my pocket after all. When i picked up my vehicle you charged me $58 because of a discrepancy between your labor cost and what geico agreed to pay. That was 1% of the job i brought to your facility. You also did not replace foglights at a retail cost of $50 which with your jobber pricing was probably more like $25. Again a .5% cost to the $6500 job I brought to your facility. The paint job looked good but and workmanship appears good. However the passanger side mirror paint is flaking badly and I understand it wasn't part of the claim, but the very limited effort it would have taken to sand and paint while you were doing everything else would have made a world of difference on how the finished product looked. For these reasons I will not use or recommend your shop. These small steps would have been worth hundreds in advertising. You were very short sighted.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Very well satisfied with the high quality service from Certified Collision. My damaged car has been restored to its new-car-like state look-wise and function-wise. Every interaction with Felipe and Desouza was so assuring and you really feel to be in safe hands. They kept me informed about the work progress without me having to follow up and delivered the car back before the committee time. They were so patient in explaining the work done on my car and answering my questions. Thanks Certified Collision!

Customer Service - 4.5/5.0 -

Very well satisfied with the high quality service from Certified Collision. My damaged car has been restored to its new-car-like state look-wise and function-wise. Every interaction with Felipe and Desouza was so assuring and you really feel to be in safe hands. They kept me informed about the work progress without me having to follow up and delivered the car back before the committee time. They were so patient in explaining the work done on my car and answering my questions. Thanks Certified Collision

Returned Clean

My Experience - 5.0/5.0 -

The team was very professional and work was done well and fast

My Experience - 5.0/5.0 -

Your team is Awesome!!! My 4-Runner looks just how it looked the day I saw it inside the Cavender Toyota Show room. Mr. Jesus Aguirre is Awesome! He kept me informed throughout the whole time that your team was working on my truck. He sent me emails, text messages, pictures etc, etc. Jesus made me feel that my vehicle was at the best Collision Repair Shop in San Antonio. Thank you Jesus!! Keep up the good work. Thank you TEAM!!! You guys are Great!!! Highly Recommended!!! Mr. Adam Arispe

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I so much appreciated the professionalism, proactive communication, and quality of work. Excellent shop and will recommend Certified Collision for sure!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fast and good service

Customer Service - 5.0/5.0 -

Customer service was excellent

Returned Clean

My Experience - 5.0/5.0 -

They were great to work with and I give high recommendations to Jose who took great care of us. Awesome job on the car and definitely will recommend your location for further friends and family.

My Experience - 5.0/5.0 -

Daryl was excellent!

Likely to Recommend - 5.0/5.0 -

I’ve taken multiple vehicles to this shop and they never disappoint.

Repair Quality - 5.0/5.0 -

Great Shop! Costumer service is great. The manager always handles everything with extreme precision and the staff is very professional. I’ve taken multiple vehicles to this shop and they never disappoint.

Customer Service - 5.0/5.0 -

Costumer service is great! The manager always handles everything with extreme precision and the staff is very professional.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Jesus was wonderful!! He kept us updated at all times and never made it seem like we were bothering him when we called to get updates on our vehicle

My Experience - 5.0/5.0